About the business

Founded in 1971 in Somerset, England, today Mulberry is a truly global fashion company and the largest manufacturer of luxury leather goods in the United Kingdom. Across all locations, we are united by our employee values: Be Bold, Be Open, Be Responsible, Be Imaginative.

If these are values you share, we would love you to join our team.

Through our passion for excellence, we continually drive development, growth and productivity with exceptional standards, bringing superior experiences to our customers and to our teams.

Across Australia and Current Zealand, we aim to invest heavily in our people, recognising that our team are ultimately our greatest asset.

About the role

We have an exciting opportunity to lead our Outlet store at Mulberry in South Wharf DFO, Melbourne.

As a Store Director (Store Manager) at Mulberry you will lead your store and your team to succeed. To do this you must be passionate about people, determined to deliver an extraordinary customer experience and open to learning and developing yourself and others. We want you to strive to be an expert within your field and a key contributor to Mulberry.

What we need from you

You will develop the best team:

- You will create a high performing team where every person is valued and feels a sense of belonging.
- You will encourage discussions and invite ideas and different perspectives in order to drive creativity and collaboration.
- You will create a culture that embraces feedback; give praise, share successes, coach and challenge.

You will always be Customer focused:





- You will nurture a welcoming and fun environment for your customers and team.
- You will be committed to delivering an engaging customer experience in your store and inspire your team to also.
- You will develop and maintain key customer relationships using in store CRM tools to support you and your team.

You will be commercially driven:

- You will continually demonstrate a commitment to driving your business.
- You will collaborate and build key relationships to accelerate store growth.
- You will demonstrate expert market awareness and the ability to use analysis to maximise trading opportunities.
- You will lead and deliver operational excellence showing respect and consideration for people, product and your environment.

We will need you to be

- Confident
- Lead CRM development and management resulting in genuine long-term relationships with internal and external customers.
- Engaging
- Be accountable for ensuring their store team delivers an enriched customer experience aligned to our brand vision.
- Versatile
- Perceptive
- Demonstrate thorough understanding of the market, the climate in the market and competitor activity to provide informed trade strategies week on week.
- An experienced Leader (preferably within luxury fashion but not essential)
- Demonstrate passion, engagement and integrity in all they do.

What we can do for you

- Market leading annual salary.
- Significant weekly commission for achievement of KPIs.
- Generous seasonal merchandise allowance.
- Substantial employee referral bonuses.
- Genuine career advancement opportunities.
- Daily exposure to dynamic leaders.
- International luxury brand exposure.

📌 Store Director (South Wharf)
🏢 Mulberry (Australia) Company
📍 South Wharf