What You’ll Do

- Lead the national operational delivery and relationship management of strategic customer accounts.
- Oversee scheduling, operational support, and specialist delivery functions across multiple states.
- Drive service performance against contractual obligations, KPIs and customer expectations.
- Champion continuous improvement initiatives that enhance operational efficiency, customer value and profitability.
- Monitor and report on portfolio performance, including customer P&L; management, margin optimisation and operational metrics.
- Partner with Strategic Account Managers to support Monthly and Quarterly Business Reviews.
- Manage customer claims, invoicing accuracy and operational escalations.
- Lead customer onboarding, off‑boarding and significant operational change programs.
- Develop, coach and lead a high‑performing team of Operations Supervisors, Schedulers and Support personnel.
- Collaborate with state‑based operational leaders to ensure consistent service delivery and best‑practice execution nationally.

What You’ll Bring

- Proven experience in transport, logistics, courier or supply chain operations leadership.
- Strong understanding of last‑mile delivery, complex logistics environments and customer‑focused operations.
- Experience managing national or multi‑site operations, customer portfolios and operational teams.
- Commercial acumen with the ability to analyse P&Ls;, identify margin opportunities and drive business performance.
- Demonstrated success leading operational change, customer implementations and continuous improvement initiatives.




- Excellent stakeholder management skills with the ability to influence senior leaders, customers and cross‑functional teams.
- Robust analytical, reporting and problem‑solving capabilities.
- Experience managing and developing high‑performing teams in fast‑paced environments.
- Microsoft Office skills, particularly Excel and PowerPoint.

About Team Global Express

Team Global Express (TGE) is an Australian‑owned transport and logistics business delivering across Australia and New Zealand. We are committed to transforming operations, advancing ESG leadership by 2030, and innovating to improve services for customers and communities.

Benefits

- Competitive salary above industry standards.
- Upskilling, training and mentoring to support your career development.
- Fun and practical employee perks and discounts.
- Flexible work, including work from home options.
- Inclusive parental leave policy that supports all parents & carers.
- Peer recognition awards acknowledging outstanding contributions.
- An inclusive workplace that celebrates difference.

Equal Opportunity Employer

As an Equal Opportunity Employer, we welcome and invite applicants of all ages, cultural backgrounds, genders, sexual orientations, people living with disabilities, neurodiverse individuals and Aboriginal and Torres Strait Islander Peoples to apply. Team Global Express acknowledges the Aboriginal and Torres Strait Islander peoples as First Peoples of Australia and the Māori, as tangata whenua and Treaty of Waitangi partners in Aotearoa New Zealand.

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📌 National Operations Services Manager (City of Parramatta Council)
🏢 Team Global Express
📍 City of Parramatta Council