Zendesk is building a Custom Agent Service that manages the complete agent lifecycle from configuration to execution. The role focuses on the planning loop, tool dispatch, memory integration, and error recovery to enable rapid, reliable agent behavior across thousands of accounts.
You will work on knowledge retrieval pipelines, connectors, and production instrumentation for model training, while aligning with security review items as the platform scales.
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📌 Staff Machine Learning Engineer: AI Agent Systems (New South Wales)
🏢 Zendesk Group
📍 New South Wales
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