Auto Smart Mechanical is a trusted name in automotive repairs and servicing across Western Australia. With a commitment to providing exceptional customer service and quality workmanship, we specialise in keeping vehicles running smoothly and safely. Our team of experienced technicians and service professionals take pride in delivering reliable solutions to our customers, building long‑term relationships based on trust and transparency.

About the role

We are seeking a Customer Advisor to join our team at our Wangara location on a part‑time basis working 8am to 4.30pm Thursdays and Fridays. This is a key position that will serve as the first point of contact for our customers, ensuring they receive exceptional service and support from the moment they engage with us. As a Customer Advisor, you will play a vital role in managing customer interactions, coordinating service appointments, and ensuring customer satisfaction. Your ability to communicate clearly, manage relationships professionally, and solve problems efficiently will be essential to the success of this role and the overall customer experience at Auto Smart Mechanical.

Key responsibilities

- Greet customers in a professional and friendly manner and understand their automotive service needs
- Answer telephone enquiries, provide information about services offered, and schedule appointments efficiently
- Document customer information, vehicle details, and service requirements accurately in the system
- Communicate with workshop staff to provide customers with service updates and timelines
- Explain service recommendations and quotations to customers in a clear and understandable way
- Process customer payments and handle billing enquiries professionally
- Maintain a clean, organised reception area and ensure excellent presentation standards




- Manage customer concerns and complaints with empathy, seeking to resolve issues promptly
- Assist in administrative tasks to support smooth daily operations

What we're looking for

- Solid customer service experience, ideally in an automotive or similar service‑based environment
- Excellent communication skills, both verbal and written, with the ability to interact professionally with diverse customers
- Organisational and time management abilities to prioritise multiple customer requests effectively
- Proficiency in using computer systems and willingness to learn new software applications
- A professional, friendly demeanour with a genuine desire to help customers
- Ability to work independently and as part of a team in a fast‑paced environment
- Attention to detail and accuracy when recording customer information and service details
- Problem‑solving skills and a proactive approach to customer satisfaction
- Basic knowledge of automotive terminology is advantageous but not essential
- A driving licence is essential preferably a manual licence

What we offer

- Part time hours with the possibility of increasing your hours to cover holidays and business needs
- A supportive and collaborative team environment where your contributions are valued
- Opportunities to develop your skills in customer service and the automotive industry
- Ongoing training and support to help you succeed in the role
- A professional work setting where you can take pride in delivering quality customer service
- Access to a workplace culture that prioritises respect, professionalism, and teamwork
- Immediate start

If you are a customer‑focused professional with a passion for delivering outstanding service, we would like to hear from you. Apply now to join the Auto Smart Mechanical team in Wangara.

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📌 Customer Advisior (Wanneroo)
🏢 Auto Smart Mechanical
📍 Wanneroo