Full‑Time Position

Sydney, Australia

Client Onboarding & Relationship Manager

Be the vital connection between our participants and life‑changing NDIS support services. Guide people through their journey to better care and independence.

Our Mission

The Well Team exists to provide life‑changing care and support for individuals navigating the NDIS system. We help people with disabilities, mental health challenges, and complex social barriers access the support they deserve.

If you're someone who finds deep purpose in helping others thrive—and you want to use your sales, communication, and people‑matching skills for something that truly matters—this role is perfect for you.

Role Purpose

As our Client Onboarding & Relationship Manager, you'll be the first point of connection between The Well Team and every new participant. From the initial consultation, you'll listen deeply, understand their unique needs, and recommend the most appropriate NDIS support pathway.

Once services begin, you'll remain actively involved—helping shape the support team, tracking engagement, and ensuring each participant feels confident, safe, and understood throughout their NDIS journey.

You will also contribute to our staff deployment model, collaborating with our HR and Operations teams to ensure that every team member assigned to a participant is aligned in skills, personality, values, and daily routines.

Key Responsibilities

- Conduct needs assessments with prospective participants and families to uncover goals, concerns, and support priorities
- Present The Well Team's support model and NDIS services in a trustworthy, clear manner




- Own all follow‑ups, questions, and decision‑support until service agreement is secured
- Convert through structured, authentic conversations—no pressure tactics

You Will Succeed If You…

Thrive on Initiative

You don't wait to be told what to do.

Love People and Patterns

You can sense what someone really needs and help guide them there.

Think in Systems

You understand that excellent care requires excellent matching.

Prioritise Execution

You close, convert, and deliver consistently.

Believe in Purpose‑Driven Service

This is more than a job; it's a mission to improve lives through quality NDIS support.

Job Details

- Employment Type: Full‑Time
- Start Date: Immediate
- Department: Client Services
- Reports To: CEO & Operations Director

Key Performance Areas

- Participant Onboarding – 5+ monthly
- Needs Assessment Completeness – 100%
- Participant Satisfaction – 4.5/5

Requirements

- 2+ years in client onboarding, consultative sales, or NDIS coordination
- Experience working with people with disabilities or complex needs
- Strong communication skills—empathetic, persuasive, and transparent
- Proficiency with CRM systems and digital tools

Ready to Apply?

Join our team and help transform lives through quality NDIS support services.

We respond to all applications within 48 hours.

Why Join The Well Team?

- Purpose‑driven work with real impact
- No bloated bureaucracy — we get things done
- Rapid decision‑making and empowered teams
- Collaborative culture with heart and discipline

We’re building a movement, not just a business.

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📌 Client Onboarding & Relationship Manager (City of Sydney)
🏢 The Well Team
📍 City of Sydney