Omni Projects is a growing residential building company based in Balcatta, specialising in quality recent home builds and developments throughout the Perth metropolitan area.

We are seeking an experienced Client Liaison Officer to join our team. This is a key role within the business, responsible for guiding and supporting our clients throughout their entire building journey, from pre-construction through to construction, handover and the maintenance period.

If you are highly organised, customer-focused, thrive in a fast-paced environment and have previous experience in residential building, we would love to hear from you.

About the Role

As our Client Liaison Officer, you will be the primary point of contact for clients, ensuring they receive exceptional service and clear communication throughout every stage of their build.

Key Responsibilities

Provide outstanding customer service and support via phone and email throughout the pre-construction, construction, and maintenance stages.

Keep clients informed with regular progress updates and milestone communications.

Manage client expectations and respond to enquiries promptly and professionally.

Prepare and administer contract documentation, variations, and post-contract amendments.

Coordinate documentation and appointments for Practical Completion and Key Handover.

Liaise closely with Construction, Estimating, Drafting, Sales,



and Administration teams to ensure projects progress smoothly.

Maintain accurate client records and project documentation.

About You

To be successful in this role, you will have:

Previous experience as a Client Liaison Officer or similar role within the residential building industry (essential).

A strong understanding of residential building contracts, plans, specifications, and addenda.

Exceptional written and verbal communication skills.

Excellent customer service skills with the ability to build strong client relationships.

Outstanding attention to detail and organisational skills.

The ability to manage multiple projects and competing priorities while meeting deadlines.

A proactive, positive, and solutions-focused attitude.

The ability to work independently while contributing effectively within a team.

Strong computer and administrative skills.

A professional presentation and reliable work ethic.

What We Offer

Competitive salary based on experience.

Onsite parking.

A supportive and friendly team environment.

Ongoing professional development and mentoring from experienced industry professionals.

If you're passionate about customer service and enjoy helping clients through one of the biggest milestones of their lives, we would love to hear from you.

#J-18808-Ljbffr

📌 Client Liaison (Western Australia)
🏢 Omni Projects
📍 Western Australia