Job Title: ServiceNow Developer (ITSM / ITOM / CMDB)

Location: Sydney, NSW

Employment Type: Contract

Experience: 5+ Years

About the Role

We are seeking an experienced ServiceNow Developer to design, develop, customise, and support enterprise ServiceNow solutions across multiple platform modules. You will work closely with business analysts, solution architects, and project teams to deliver scalable, high-quality ServiceNow solutions.

Key Responsibilities

- Develop and customise ServiceNow applications, workflows, forms, business rules, UI Policies, client scripts, and catalog items.
- Implement, configure, and support ServiceNow modules including ITSM, ITOM, CMDB, Service Catalog, and Service Portal.
- Develop integrations using REST/SOAP APIs and Integration Hub.
- Perform unit testing, troubleshooting, deployment, and production support.
- Collaborate with Business Analysts, Solution Architects, QA teams, and stakeholders throughout the delivery lifecycle.




- Ensure solutions follow ServiceNow development standards, best practices, and governance.

Required Skills & Experience

- 5+ years of hands-on ServiceNow development experience.
- Hands-on experience implementing, configuring, and supporting one or more of the following modules: ITSM, ITOM, CMDB, Service Catalog, and Service Portal.
- Experience building integrations using REST/SOAP APIs and Integration Hub.
- Robust experience with ServiceNow workflows, business rules, UI Policies, client scripts, forms, and catalog items.
- Good understanding of ITIL principles and Agile/Scrum delivery methodologies.
- Strong analytical, troubleshooting, and problem-solving skills.
- Excellent communication and stakeholder collaboration skills.

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📌 ServiceNow Developer (ITSM / ITOM / CMDB) (City of Sydney)
🏢 Recmatrix Consulting
📍 City of Sydney