CIHE Australia is a private HEI operating in North Sydney, Hurstville, Perth and Canberra. We are currently seeking to appoint a Student Support Officer for the LATAM market to join our growing team in Sydney.

Responsibilities

- Provide marketing advice and assistance to the senior management team, particularly for the LATAM market

- Identify and create opportunities to develop the brand and profile of CIHE

- Liaise with onshore and offshore education agents dealing with the LATAM market

- Work with the student support manager to provide clear orientation and guidance to students regarding the support services available to them.

- Where appropriate, refer students to relevant academic staff for academic support services

- Where appropriate, refer students to external services for personal support.

- Provides information to students about the use of the CIHE grievance procedure.

- Provide advice to students in person via front desk operations and online.

- Understand the importance of inclusion, equality, and diversity.

- Provide information to students about taking care of their well-being and safety.





- Assist in the planning for and provision of support to students with disabilities and/or additional needs.

Selection Criteria

- Undergraduate Qualifications in business, marketing, or related discipline

- Knowledge of and experience in the support of international students, preferably in a higher education context

- Professional experience in marketing preferably in the international higher education sector
- An understanding of the needs of students

- Ability to work well as part of a team

- Familiarity with the legal and regulatory frameworks governing Higher Education in Australia, especially as these relate to international students
- A valuable understanding of how to respond to the needs of different stakeholders

- Experience in quality assurance, including the monitoring, reporting on, and improvement of services.

If you interested in this role, please apply directly via seek along with copies of qualifications, experience details and the CV. Shortlisted candidates will be called for a face to face interview.

📌 Student Support Officer - LATAM Market (North Sydney)
🏢 CIHE Australia (previously Crown Institute of Higher Education)
📍 North Sydney