We are seeking a Principal Service Delivery Officer to join a meaningful government agency where you can provide business improvement, stakeholder engagement and deliver change across the organisation.

We are seeking an experienced Principal Service Delivery Officer – Projects to join a collaborative team dedicated to improving service delivery outcomes through the development of practical frameworks, processes and resources. This is an exciting opportunity to lead projects that enhance operational efficiency and strengthen service provider partnerships.

As the Principal Service Delivery Officer – Projects, you will lead business improvement initiatives that support consistent, high‑quality service delivery. Working closely with key stakeholders, you will develop and implement frameworks, procedures and resources that improve operational performance and drive positive outcomes.

Key Responsibilities

- Lead and deliver business improvement projects from planning through to implementation.
- Develop and refine operational frameworks, policies, procedures, templates and guidance materials.
- Identify opportunities to improve business processes and streamline workflows.
- Build strong relationships with internal stakeholders and service providers.
- Provide expert advice on service delivery frameworks and operational practices.
- Ensure projects and initiatives align with organisational governance, legislation and policy requirements.




- Monitor project outcomes and drive continuous improvement initiatives.

About You

You are a proactive and collaborative professional with demonstrated experience delivering complex projects and operational improvements.

To be successful, you will bring:

- Demonstrated experience delivering business improvement or transformation projects.
- Robust project management and organisational skills with the ability to manage competing priorities.
- Experience developing frameworks, procedures, process documentation, templates and operational resources.
- Excellent stakeholder engagement, communication and relationship management skills.
- The ability to analyse business processes and identify opportunities for improvement.
- Strong written communication skills with exceptional attention to detail.
- A collaborative approach with the ability to work autonomously and influence outcomes.
- Experience working within governance frameworks and interpreting legislation or policy requirements.

This is an excellent opportunity to join a purpose‑driven organisation where you can make a genuine impact by improving services and delivering projects that support better outcomes for the community.

If you enjoy leading projects, driving continuous improvement and collaborating with a diverse range of stakeholders, we'd love to hear from you.

Please reach out to Alison Detaille at

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📌 Principal Service Delivery Officer (Brisbane City)
🏢 Troocoo
📍 Brisbane City