Position: Front Office Supervisor at Crown Towers Perth, part of Crown Resorts. You will support the daily operations of the Front Desk, deliver outstanding guest experiences and lead a high‑performing team in a fast‑paced, luxury environment.
Key Responsibilities
- Supervise daily Front Desk operations including check‑in, check‑out and guest services.
- Lead, coach and support a team to deliver exceptional service standards.
- Act as the key escalation point for guest enquiries and resolve issues professionally.
- Monitor room availability, allocations and ensure efficient operational flow.
- Drive guest satisfaction through personalised service and attention to detail.
- Support labour planning, rostering efficiency and operational productivity.
About You
- Experienced hotel qualified with strong guest‑focused mindset.
- Previous supervisory experience in a hotel or luxury hospitality environment.
- Strong leadership skills with ability to motivate and develop a team.
- Exceptional customer service and conflict resolution capabilities.
- Strong communication and stakeholder engagement skills.
- Experience with Opera or similar property management systems (advantageous).
- Highly organised with ability to manage competing priorities.
Benefits & EEO Statement
We offer a range of benefits and opportunities. Crown Resorts celebrates diversity and provides an inclusive workplace for all people regardless of race, age, gender, disability, LGBTIQ+ identity, Aboriginal and Torres Strait Islander background.