Overview Team Leader ( Cruiseabout ) - Miranda, NSW Job no: 525685 Brand: Cruiseabout Work type: Full time Location: Recent South Wales Categories: Sales and Customer Service, Leadership Responsibilities - Quoting, booking and invoicing cruise bookings and packages - Ensure that KPIs are met, meeting and exceed monthly sales targets - Support and handle walk in, email & telephone enquiries efficiently and accurately - Maximise sales opportunities by upselling & cross-selling - Monitor and action all relevant mailboxes daily - Maintain accurate and comprehensive product information in order to deliver and generate sales Who are you?
- Proven experience working in a customer service environment and working towards sales targets - Minimum 2 years’ retail or wholesale experience in the Cruise or Travel Industry - GDS experience - Exceptional focus on details, adept problem-solving skills, and thrive under pressure - Ambitious, highly motivated, and proficient in organizing tasks efficiently What you'll enjoy - Set Sail on Exclusive Perks: Opportunities to participate in onboard ship inspections and enjoy exclusive cruise discounts for your personal seafaring adventures - Navigate the World: Become a cruise expert with access to industry travel discounts and qualify for sponsored Familiarisation Cruises to explore new destinations and cruise products worldwide - Culture: you will be employed by an inclusive company that offers a team culture like no other in the industry - Flight Centre Travel Group Australia is proud to be a certified Great Place To Work Australia New Zealand Pty Ltd - Diverse Crew:
FCTG is an Equal Opportunity Employer and encourage all suitably qualified applicants to apply, including Aboriginal and Torres Strait Islander People and people from racial, ethnic, or ethno-religious minority groups and people with disability - Chart Your Course for Growth: Access tailored Learning & Development pathways, including in-depth training on cruise products to enhance your skills - Exclusive Staff Discounts: Accessible via our employee-only portal with 350+ of Australia’s leading retailers, health and wellness discounts, financial planning advice, employee share plan and more - Explore Endless Horizons: Build a rewarding career across our global network of brands and businesses – we prioritise promoting talent from within - Corporate Health Discounts: Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gym - Mental Health: Support and Employee Assistance Program for staff and family - Social: Regular awards nights, social team-building and industry events, with the opportunity to attend global conferences (Los Angeles in 2025) - Giving Back: Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leave - Sustainability at the Helm: As stewards of the seas, we’re committed to sustainable practices that protect the environment for the future of cruising and tourism Note: Please advise your leader before applying Applications close: Open applications