We are a Hitachi Group company, part of a group with 350,000 staff worldwide and world-class manufacturing and engineering capability. Across Australia, we have eight branches and a strong sense of community and team.

Based at our Townsville branch, this role will lead and grow our North Queensland service operation as part of a globally recognised industrial equipment business. This is a genuine leadership opportunity where you will influence business performance, drive customer satisfaction, develop a talented team, and play a key role in the ongoing growth in the region.

Your responsibilities will include:

- Managing the local customer service and technical team to ensure efficient delivery of compressor servicing for customers

- Driving business development activities by identifying new customer opportunities, strengthening existing customer relationships and growing service and parts revenue across North Queensland

- Providing day to day project management to ensure positive delivery of project outcomes

- Managing financials for the branch service operation

- Leading, coaching and motivating your team

- Supervising service and warranty administration

- Developing and growing the branch service business

About You

You will thrive here if you are a confident leader who enjoys getting the best out of your people. You are hands-on,



results focussed and take pride in being across all your operational KPIs for service delivery.

Experience in a manufacturing or trade business will set you in valuable stead, as will experience in a sales and service environment. It goes without saying that you have a passion for ensuring a great customer experience every time.

To be successful, you'll bring:

· Demonstrated experience leading service, operational or trade-based teams

· Strong commercial acumen with experience managing budgets, profitability and business performance

· Good admin and computer skills, with ability to prepare reports using MS Excel and Powerpoint

· Proven ability to develop customer relationships and identify growth opportunities

Why choose us?

· Global organisation with long-term stability and investment.

· Autonomous leadership role with real local decision-making authority.

· Strong safety and customer-focused culture.

· Competitive salary package including fully maintained company vehicle.

· Supportive leadership team committed to your success

You will be joining a team that's friendly, supportive and enjoys a laugh, where finding solutions for our Customers is centric to what you do.

If you're a hands-on leader who enjoys developing people, building customer relationships and driving operational excellence, we'd love to hear from you.

No Agency contact please - we've got this!

📌 Branch Manager (Townsville)
🏢 Hitachi Global Air Power
📍 Townsville