Overview

Australia’s only specialist eye, ear, nose and throat hospital, The Royal Victorian Eye and Ear Hospital (the Eye and Ear) provides care for the senses with a history spanning more than 160 years. The Eye and Ear operates over 90 outpatient clinics for diagnosis, monitoring and treatment of vision and hearing loss and provides a 24 hour emergency eye and ear, nose, and throat service. The Eye and Ear cares for around 190,000 patients annually, including over 130,000 outpatients, nearly 44,000 emergency patients and over 14,000 inpatients.

Vision, Mission and Values

- INTEGRITY We act ethically, accept personal accountability, communicate openly and honestly and treat everyone with trust and respect
- INCLUSIVE AND ACCESSIBLE CARE We treat patients with respect, are compassionate, thoughtful and responsive to their needs and sensitive to diversity
- COLLABORATION We communicate openly, respect diversity of views and skills and work effectively with partners and in multi-disciplinary teams to deliver the best outcomes for patients
- EXCELLENCE We give our personal best at all times, deliver exemplary customer service, monitor performance and seek leading edge ways to improve it

The Eye and Ear is an equal opportunity employer and is committed to providing a work environment that is free from harassment or discrimination and promotes inclusion, equity, diversity and cultural awareness in the workplace. We encourage applications from Aboriginal and Torres Strait Islander people, people from culturally and/or linguistically diverse backgrounds, all members of the LGBTQI community and people with disability.

The Eye and Ear works collaboratively with hospitals to deliver the right care, in the right place, at the right time. The Eye and Ear is committed to the Child Safe Standards.

The Eye and Ear is a smoke free environment.

Position Summary

The General Practice / Referrer Liaison Officer is responsible for leading and supporting referrer engagement for the Eye and Ear,



with a predominant focus on general practitioners and optometrists, while also supporting engagement with specialists, primary care networks, community providers and other relevant external stakeholders. The role promotes an integrated, person-centred approach to care by strengthening relationships with external referrers, improving access to services, supporting continuity of care across health sectors, and contributing to improved referral quality, service integration and productive use of resources across care settings. Acting as a key link between the hospital and community-based referrers, the position supports communication, education and partnership activities that improve understanding of Eye and Ear services and referral pathways, facilitate continuity of care, and contribute to better patient and service outcomes.

At the Eye and Ear, we are committed to supporting people with disability to gain employment and develop their career; we encourage you to apply. If you would like further information about this role, please contact the hiring manager.

Compliance and checks: All appointments are subject to a satisfactory Police Record Check, a working with children check (if applicable) and evidence of vaccination status. Staff must be fully vaccinated for COVID-19 (3 doses) and influenza vaccination is required for clinical staff working in clinical areas.

Benefits

- Centrally located, close to public transport and a short walk to the CBD
- Friendly culture
- Salary packaging and subsidised car parking
- 5 weeks annual leave, plus monthly ADOs for full time employees and 17.5% leave loading
- The Eye and Ear is an equal opportunity employer

Click here to view the position description

The Royal Victorian Eye and Ear Hospital is committed to achieving equality in health status between Aboriginal and Torres Strait Islander peoples and non-Aboriginal Australians. We acknowledge that the land we meet and work upon is the traditional lands of the Kulin Nation. We value the diversity and strength of our people and communities.

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📌 GP Liaison Officer (Melbourne)
🏢 Royal Victorian Eye and Ear Hospital
📍 Melbourne