Role Description

We are seeking a Technical Support Engineer / AI Engineer to provide technical support while contributing to the development, deployment, and optimization of AI-powered solutions. This role combines customer-focused technical assistance with artificial intelligence technologies to ensure reliable system performance, resolve technical issues, and improve AI applications. The ideal candidate is analytical, detail-oriented, and passionate about leveraging technology to deliver exceptional user experiences.

Key responsibilities include

- Provide technical support for software applications, AI-powered platforms, and cloud-based services.

- Diagnose, troubleshoot, and resolve technical issues through systematic investigation and root cause analysis.

- Assist with the deployment, configuration, testing, and maintenance of AI solutions and supporting infrastructure.

- Monitor application performance, system availability, and service reliability to ensure optimal operation.

- Collaborate with engineering, product, and support teams to identify, reproduce, and resolve technical issues.

- Support the integration of AI models, APIs, and automation tools into existing systems.

- Maintain and improve technical documentation, troubleshooting guides, and knowledge base articles.

- Perform system validation, testing, and quality assurance before software releases.

- Analyze logs, performance metrics, and user feedback to identify opportunities for optimization.

- Assist in configuring cloud services, databases, and deployment environments.

- Support continuous integration and deployment workflows to improve operational efficiency.

- Contribute to process improvements by automating repetitive support and operational tasks.

- Stay current with emerging AI technologies, machine learning applications, and industry best practices.





- Ensure compliance with security standards, data protection requirements, and operational procedures.

- Deliver professional technical assistance while maintaining excellent communication with internal and external stakeholders.

Qualifications

- Bachelor's degree in Computer Science, Information Technology, Artificial Intelligence, Software Engineering, or a related field.

- Strong understanding of technical troubleshooting, system administration, and software support principles.

- Knowledge of AI, machine learning, natural language processing, or generative AI concepts.

- Familiarity with programming or scripting languages such as Python, Java, JavaScript, or similar.

- Understanding of REST APIs, web services, and system integration concepts.

- Familiarity with cloud platforms, virtualization, or container technologies.

- Knowledge of databases, SQL, and data management fundamentals.

- Understanding of operating systems including Windows and Linux environments.

- Familiarity with version control systems such as Git.

- Knowledge of software testing, debugging, and quality assurance practices.

- Solid analytical thinking and problem-solving abilities.

- Excellent verbal and written communication skills with the ability to explain technical concepts clearly.

- Strong customer service mindset with a focus on delivering timely and effective solutions.

- Ability to manage multiple priorities in a fast-paced technical environment.

- Detail-oriented with excellent organizational and documentation skills.

- Willingness to learn new technologies and continuously expand technical expertise.

- Ability to collaborate effectively within cross-functional teams.

- Commitment to maintaining system reliability, security, and operational excellence.

- Professional attitude, adaptability, and a proactive approach to technical challenges.

📌 Technical Support Engineer /AI Engineer (Australia)
🏢 Portal Construção Brasil
📍 Australia