- Hybrid
- Contract
- State gov

Technology Officer Contract with State Gov Department

Your new company

Join a large and fast-paced government organisation that delivers essential services across Queensland. With a strong focus on customer service, collaboration, and continuous improvement, the technology team provides critical IT support to a broad user base across multiple office locations, including Brisbane CBD and regional sites. This is an excellent opportunity to gain experience in a large enterprise environment while working alongside experienced IT professionals.

Your new role

We are seeking an enthusiastic Technology Officer to join a busy IT support team on an initial 5-month contract. Based in Brisbane CBD, you will provide Level 1 and Level 2 helpdesk and desktop support to end users across metropolitan and regional locations.

In this role, you will be responsible for responding to support requests, troubleshooting hardware and software issues, maintaining IT documentation, deploying and configuring devices, and supporting a range of technology initiatives. You will work closely with senior technical teams to escalate incidents when required and ensure a high level of customer service is maintained at all times.

Key responsibilities include

- Providing Level 1 and Level 2 desktop and helpdesk support
- Managing and resolving incidents and service requests within agreed timeframes
- Troubleshooting hardware, software, and operating system issues
- Escalating complex issues to specialist support teams
- Maintaining knowledge base articles and asset registers
- Performing hardware builds, device imaging, and software installations




- Supporting departmental technology projects and initiatives
- Participating in team meetings and contributing to a collaborative team culture

What you'll need to succeed

- At least 6 months' experience in a similar IT support role or relevant technical training
- Strong knowledge of Windows operating systems
- Experience supporting users within an enterprise environment
- Knowledge of Microsoft 365 applications and services
- Experience supporting PCs, laptops, and mobile devices
- Strong troubleshooting skills across hardware and software issues
- Excellent communication and customer service skills
- Understanding of ITIL processes, including incident, change, and problem management
- Experience administering Active Directory and Microsoft Azure environments
- Experience using ITSM platforms such as ServiceNow

What you'll get in return

- Immediate start available
- Initial 5-month contract
- Competitive daily/hourly rate up to AO4-equivalent market rates
- Brisbane CBD location with occasional support across other office sites
- Prospect to work within a large enterprise technology environment
- Exposure to a wide range of Microsoft technologies and support functions
- Collaborative team culture with ongoing learning and development opportunities
- Standard full-time hours, Monday to Friday (8-hour days)

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

📌 Technology Officer (Brisbane)
🏢 Hays Recruitment
📍 Brisbane