We are seeking an experienced and influential Key Account Manager (KAM) to lead the performance of a flagship corporate campus in Melbourne’s Docklands.
This is a high‑profile leadership role responsible for the operational, financial, technical, and people outcomes across a complex, multi‑service facility. You will oversee a blend of self‑delivered and outsourced services, ensuring the campus operates safely, efficiently, and to the highest standards.
As the primary point of contact for senior stakeholders, you will shape the workplace experience, optimise asset performance, and lead a high‑performing team committed to service excellence.
Key Responsibilities
Operational Leadership
- Lead delivery of all soft and technical FM services
- Ensure a safe, compliant, and reliable operating environment
- Maintain full compliance with statutory, safety, and risk obligations
- Manage specialist service partners and drive high‑performing building operations
People & Culture
- Build and lead a high‑performing, service‑focused campus team
- Foster a solid culture of safety, collaboration, and accountability
- Drive engagement and continuous team development
Financial & Commercial Performance
- Deliver services within budget while meeting or exceeding financial targets
- Identify opportunities for cost optimisation and continuous improvement
- Own and evolve the asset lifecycle strategy and Capital Investment Plan
Stakeholder Management
- Act as the primary interface for senior customer stakeholders
- Build strong relationships across workplace, property, and project teams
- Navigate complex stakeholder environments with confidence and influence
About You
Experience & Capability
- Minimum 5+ years’ experience managing large, multi‑service FM contracts
- Engineering qualification with strong technical capability (essential)
- Proven ability to lead multidisciplinary teams and complex supply chains
- Strong commercial acumen and data‑driven decision making
- Customer‑focused, with the ability to influence at senior levels
- Excellent communication, organisation, and problem‑solving skills
- Resilient, adaptable, and comfortable working in complex environments
What We Offer
- Competitive salary package
- Staff discounts across leading brands
- Global learning and development opportunities
- Career progression and internal mobility
- A supportive, high‑performing team culture
About ISS
ISS is a leading workplace experience and facility management company. In Australia and New Zealand, we are committed to creating safe, inclusive, and high‑performing environments for our people and clients.
We value diversity and encourage applications from Aboriginal and Torres Strait Islander peoples, Veterans, people with disability, and individuals from diverse cultural and LGBTIQA+ backgrounds.
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📌 Key Account Manager - Facilities Management (Melbourne)
🏢 @
📍 Melbourne