Mondelez International in Melbourne is seeking a Claims Skilled (Order Fulfillment Specialist) on a fixed-term basis. You will own end-to-end management of customer claims, returns, and delivery discrepancies, coordinating with internal teams, carriers, and customers to ensure timely resolution.
Reporting to the Customer Service Manager ANZ, you will work with SAP workflows, drive process improvements, chair weekly review meetings, and maintain accurate documentation and trackers to close