Service Leader – Residential (Full Time)

At ConnectGV, we support people with disability to live the life they choose and value. For over 70 years, we have been supporting people across the Goulburn Valley to dream big, embrace life, and pursue what matters most to them. We are a values-driven, not-for-profit organisation committed to human rights, inclusion, choice, and independence. We are committed to creating welcoming, respectful, and inclusive workplaces where people feel valued, supported, and empowered to make a difference.

The Opportunity

Are you ready to step into a leadership role where you'll make a real difference every day? ConnectGV is seeking a passionate and motivated Service Leader – Residential to join our team in Shepparton on a full-time basis.

In this rewarding leadership role, you will lead a team delivering high-quality, person-centred residential services for people with disability.

You will oversee the day-to‑day operations of two residential homes that are next door to each other, ensuring participants receive safe, responsive, and individualised supports that promote independence, choice, and inclusion.

Working closely with participants, families, support networks, and internal stakeholders, you will foster a positive team culture while ensuring services are delivered in accordance with NDIS Practice Standards, organisational policies, and legislative requirements. If you thrive on creating positive impact, building strong relationships, and coaching others to be their best, we'd love to hear from you.

Key Responsibilities

- Lead a team of Disability Support Workers to deliver outstanding residential services aligned with each participant's NDIS goals.
- Coordinate staff rosters, support planning, medication management, and the day‑to‑day operations of residential services.
- Build trusted relationships with participants, families, advocates, and community stakeholders.
- Drive quality, compliance, continuous improvement,



and service innovation while ensuring compliance with NDIS Practice Standards and ConnectGV policies.
- Be able to negotiate a full-time roster that meets your needs and the needs of the organisation.
- Participate in the shared on‑call roster with the Residential Leadership Team.

About You

- Relevant qualification in Disability, Community Services, Health, or a related field.
- Demonstrated experience in disability, community, or health services, including experience leading or coordinating teams.
- A capable and compassionate leader with a collaborative leadership style.
- Strong communication, planning, organisational, and problem‑solving skills.
- Sound understanding of person‑centred practice, the NDIS, safeguarding, and quality standards.
- Commitment to inclusion, human rights, participant choice, and delivering high‑quality, person‑centred services.
- Ability to work collaboratively and contribute positively to team culture.

Highly Desirable

- Diploma or tertiary qualification in Community Services, Disability, Leadership, Management, or a related discipline.
- Experience leading or working within a residential disability accommodation services for a period of time.
- Knowledge of workforce planning, rostering systems, medication governance, quality assurance, and continuous improvement initiatives.

Why You'll Succeed

- Build positive relationships with participants, families and the wider care team.
- Deliver high‑quality, person‑centred services.
- Work collaboratively with colleagues.
- Are versatile and approachable.




- Demonstrate ConnectGV's values in everyday practice.

Why Join ConnectGV?

When you join ConnectGV, you'll become part of an organisation that genuinely changes lives every day.

We offer:

- Meaningful work that makes a genuine difference in people's lives.
- Salary packaging benefits to increase your take‑home pay.
- Ongoing learning and professional development opportunities.
- A supportive and collaborative team culture.
- Career development opportunities across a diverse range of services.
- The opportunity to work for a respected local organisation with over 70 years of community impact.

Employment Requirements

- Hold or obtain a current NDIS Worker Screening Check.
- Hold or obtain a current Working with Children Check.
- Hold or obtain a current National Criminal History Check (Police Check).
- Hold a current Victorian Driver Licence.
- Complete all mandatory training requirements.
- Successfully complete pre‑employment screening checks.
- Meet any role-specific licensing, qualification, registration, or vaccination requirements.

Our Values

ConnectGV values diversity and inclusion and encourages applications from Aboriginal and Torres Strait Islander peoples, people with disability, people from culturally and linguistically diverse backgrounds, and people of all ages, genders, identities, and experiences. We are committed to providing reasonable adjustments throughout the recruitment process and employment lifecycle.

Safeguarding Commitment

ConnectGV has a zero‑tolerance approach to violence, abuse, neglect, exploitation, discrimination, and harm. All employees share responsibility for safeguarding vulnerable people and children and promoting their wellbeing.

For further information regarding the position, please contact Human Resources on or by email at Please note, applications submitted via email will not be accepted.

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