6 months Fixed term t Opportunity with potential extensions

Core hours between 5am-10pm Mon through Fri, 7am-9pm weekends

What you’ll do:

- Verify potential fraudulent online orders for all Woolworths Group’s brands and minimise financial losses. Performing fraud review for e‑commerce customer orders through various web tools and applications.
- Liaise with e‑commerce customers regarding order queries (inbound and outbound calls/emails).
- Authorise referred orders for fulfilment, rejection or further investigation.
- Identify and take action on fraudulent orders through link analysis.
- Report to management any identified trends that pose a risk of financial loss to the group.
- Identify or take action on e‑commerce customers breaching trade practices.
- Action chargeback notifications from banks into our fraud engine.
- Liaise with stores on matters pertaining to online fraud both current and historic.
- Engage with other risk functions to prevent financial losses and/or investigate instances of fraud.
- Liaise with local police or federal authorities where needed regarding active fraudulent orders for collection.
- Identify opportunities to streamline processes or improve our fraud prevention capability.
- Meet & exceed individual and team KPI’s.

What you’ll bring:

- 1+ years experience in e‑commerce fraud/fraud investigation.
- Availability to work 2 weekends per month.




- Knowledge and understanding of Security and PCI legislation, Australian Standards, Code of Practice and Industry Practices.
- Sound investigation and case management experience within large complex business environments.
- Sound data analysis skills and the ability to develop reports and metrics that identify emerging trends and risks.
- Solid CNP (card not present) risk experience in e‑commerce environments.
- Time management and priority setting.
- Experience with Kount, Cybersource, Accertify, or other fraud mitigation tools is desirable.
- Previous experience in the banking sector.

What you’ll experience:

- A global business with endless career possibilities around every corner and across every discipline – with valuable exposure to a vast and exciting business network.
- Team discounts across our range of Woolworths Group brands you know and love and a robust rewards program that celebrates and incentivises purpose‑driven work.
- 12 weeks paid parental leave for primary caregivers plus paid superannuation for up to 12 months while the team member is on parental leave – eligible from the first day of employment.
- A range of programs to help you prioritise and manage your wellbeing, including 24/7 access to the Sonder app.
- A progressive and competitive leave policy that gives you more space for what matters to you.

#J-18808-Ljbffr

📌 E-Commerce Fraud Officer (Geehi)
🏢 Woolworths Group
📍 Geehi