Stepping Stone Clubhouse Inc. (SSCI) is seeking an experienced and values-driven Unit Leader to lead the Reception, Automobile and Maintenance (RAM) Unit at our Brisbane South Clubhouse.

This is a rewarding opportunity for someone who combines people leadership, operational coordination and strong community engagement skills and wants to contribute to an inclusive community creating pathways to better mental health.

Working closely with the Clubhouse Director, the RAM Unit Leader will supervise and support RAM Unit staff, coordinate essential Clubhouse operations and work side by side with members throughout the work-ordered day.

About Stepping Stone Clubhouse Inc.

SSCI is a not-for-profit organisation based on the internationally recognised Clubhouse model, creating communities where people experiencing mental ill-health rebuild meaningful lives.

Our purpose is creating pathways to better mental health, with a vision of a society that enables all people to become the best version of themselves.

At the heart of our work is the Clubhouse International model, where members and staff work side by side to operate the Clubhouse and create opportunities for social connection, employment, education and community participation.

Our values guide everything we do:

Purpose | Enjoyment | Agility | Belonging | Community

SSCI is an accredited NDIS provider and works with partners including Queensland Health, the Primary Health Network and other community organisations.

About the Role The RAM Unit Leader provides values-based leadership to the Reception, Automobile and Maintenance Unit and contributes to the effective day-to-day operation of Brisbane South Clubhouse.

The role oversees reception and visitor experiences, Clubhouse tours, fleet and maintenance coordination, communication activities, operational systems and member participation within the RAM Unit.

You will provide day-to-day supervision and support to RAM Unit Mental Health Support Workers, helping to establish clear expectations, role clarity, professional development and a positive and accountable team culture.

You will also work alongside members in reception, administration, communications, fleet and maintenance activities, events and broader Clubhouse programs.

This is dynamic and varied role combining people leadership, operational coordination, systems improvement, member engagement and practical participation in Clubhouse activities.

Employment Conditions

- Full-time, permanent position
- Classified as Social and Community Services Employee Level 5 under the Social, Community, Home Care and Disability Services Industry Award 2010
- Ordinary working hours are generally between 8.30 am and 4.30 pm, Monday to Friday. The role also requires flexibility to work occasional early starts, evenings, weekends and overnight stays associated with Clubhouse camps and activities.
- The successful applicant will participate in an on-call roster for approximately one weekend each month. An on-call allowance applies.

Key Responsibilities

Leadership and Unit Operations

- Provide day-to-day leadership, supervision and support to RAM Unit Mental Health Support Workers.
- Set clear expectations, support role clarity, provide feedback and contribute to staff development and accountability.
- Lead and develop the RAM Unit in alignment with the Clubhouse International Model, funding requirements and SSCI’s values.
- Coordinate routine operational matters, including staff sick calls, roster adjustments, timesheet reviews and responses to unplanned absences.
- Support recruitment, onboarding and workforce coordination within the RAM Unit.
- Coordinate the allocation of staff time and the RAM Unit’s contribution to Clubhouse events, projects and daily activities.
- Make routine operational decisions within approved procedures and escalate significant staffing, budget, incident, risk, complaint or regulatory matters appropriately.

Reception, Tours and Member-Facing Systems

- Oversee reception and ensure members, visitors, stakeholders and prospective members receive a welcoming, respectful and informative experience.
- Coordinate consistent and accessible Clubhouse tour processes.
- Strengthen reception, administration and visitor systems to support effective Clubhouse operations.
- Work alongside members to build skills and confidence through meaningful participation in reception, administration and other member-facing activities.
- Represent SSCI professionally with members, visitors, stakeholders,



partner organisations and the broader community.

Systems, Training and Communications

- Develop, review and maintain RAM Unit procedures, manuals, tools and operational resources.
- Create and deliver accessible training and system resources for members and staff.
- Identify practical opportunities to improve systems, consistency, accessibility and service quality.
- Support website, social media, newsletters and other public-facing communication activities.
- Ensure communication content is accurate, accessible, engaging and aligned with SSCI’s values.
- Use digital systems and technology to support administration, communication, training and efficient Clubhouse operations.

Fleet and Maintenance Coordination

- Oversee the routine coordination and upkeep of the Clubhouse vehicle fleet.
- Monitor vehicle maintenance and servicing needs and support compliance with fleet, leasing and workplace health and safety requirements.
- Coordinate site maintenance activities with staff, members and external providers.
- Support the timely reporting and resolution of maintenance issues.
- Promote a safe, functional, accessible and welcoming Clubhouse environment.
- Maintain appropriate vehicle, maintenance and safety records.

Member Engagement and Clubhouse Practice

- Foster meaningful member participation across the RAM Unit and broader Clubhouse.
- Work side by side with members as colleagues in the operation of the Clubhouse.
- Support members to develop skills, confidence, connection and a sense of belonging.
- Create opportunities for members to participate in reception, administration, communications, fleet tasks, maintenance coordination, events and other Clubhouse activities.
- Participate as a generalist across Clubhouse programs, including the Work-Ordered Day, Employment and Education, Individual Support, Healthy Active Lifestyle and Social and Recreational programs.
- Act as a Placement Manager for Transitional Employment placements where required, working with members, employers and staff to support successful outcomes.
- Participate in community engagement, networking and public-facing activities.

Records, Risk and Continuous Improvement

- Monitor RAM Unit records, operational documentation and service delivery data for accuracy and completeness.
- Prepare RAM Unit updates, data and draft content for internal, funding, regulatory and governance reporting.
- Identify and manage routine risks relating to workplace health and safety, safeguarding, reception, visitors, vehicles, fleet and maintenance activities.
- Manage or escalate incidents in accordance with organisational procedures and the scope of the role.
- Contribute to continuous improvement by identifying practical ways to strengthen systems, safety practices and member-facing activities.
- Participate in supervision, training and reflective practice and incorporate feedback into professional practice.

About You You are a collaborative and practical leader who can support people, create structure and keep day-to-day operations moving in a dynamic community environment.

You understand that leadership within the Clubhouse International model involves working alongside members and staff rather than directing activities from a distance.

You are comfortable balancing staff supervision and operational responsibilities with practical participation in reception, administration, communications, fleet, maintenance, events and the broader work-ordered day.

You bring sound judgement, strong organisational skills and the ability to manage competing priorities. You communicate respectfully, build positive relationships and recognise when matters need to be escalated.

Essential Selection Criteria The successful applicant will demonstrate:

- Commitment to recovery-oriented practice, psychosocial rehabilitation and the values and principles of the Clubhouse International Model.
- Experience providing day-to-day leadership, supervision and support to staff, volunteers, students or peer workers.
- Ability to establish explicit expectations, provide constructive feedback and contribute to a positive and accountable team culture.




- Strong interpersonal and communication skills and the ability to build respectful relationships with people from diverse backgrounds.
- Ability to coordinate routine operational matters, manage competing priorities and maintain service quality in a dynamic environment.
- Experience in reception, administration, visitor experience, communications or community-facing operational coordination.
- Experience coordinating practical functions such as fleet, vehicles, maintenance, facilities, site presentation or event logistics.
- Ability to develop accessible procedures, manuals, training resources or system guides.
- Robust administrative skills, including maintaining records, monitoring data and contributing to reporting.
- Ability to identify routine risks, support workplace health and safety and safeguarding requirements and manage or escalate incidents appropriately.
- Ability to actively participate in the work-ordered day and support members to build skills, confidence and connection through meaningful participation.
- Confidence using digital systems to support administration, communication, training, reporting, website and social media activities.
- Ability to meet the physical requirements of RAM Unit tasks and Transitional Employment placements, including entry-level work tasks where required.

Essential Requirements The successful applicant must have, or be able to obtain:

- A current NDIS Worker Screening Clearance.
- A current open C-Class Driver Licence valid in Queensland.
- The ability to travel locally to support Clubhouse activities and Transitional Employment placements.

Employment will be subject to SSCI’s required pre-employment screening and compliance checks. Well-Regarded Qualities

- Relevant qualifications in mental health, community services, human services, psychosocial recovery, business administration, facilities, communications, training, education or a related field.
- Experience in community mental health, psychosocial disability, not-for-profit, NDIS or Clubhouse International environments.
- Experience supervising staff, volunteers, students or peer workers.
- Experience developing procedures, training resources, orientation materials or accessible system guides.
- Experience supporting website, social media, newsletters or other public-facing communications.
- Knowledge, understanding or lived experience of mental ill-health, recovery and wellbeing, where an applicant chooses to disclose this.

What We Offer

- Purposeful work within an organisation creating pathways to better mental health.
- The opportunity to work within an internationally recognised, recovery-oriented community model.
- A varied leadership role combining staff support, systems improvement and practical participation.
- The opportunity to support members to develop skills, confidence, connection and meaningful roles.
- Employer-funded external professional supervision, providing independent support for reflective practice, professional development and wellbeing.
- A collaborative workplace grounded in dignity, belonging, mutual respect and shared responsibility.
- Salary packaging arrangements available through eligible not-for-profit employment.

Diversity and Inclusion SSCI is committed to building a diverse and inclusive community.

We strongly encourage applications from Aboriginal and Torres Strait Islander people, people with lived experience of mental ill-health, people from culturally and linguistically diverse backgrounds, LGBTQIA+ communities and people with disability.

Applicants are not required to disclose personal or lived experience information.

If you have an access need or would like support with any part of the application process, we welcome you to contact Jenna Green at [email protected] or [0499 253 749](tel:0499 253 749). We are happy to discuss reasonable adjustments or alternative ways to apply.

How to Apply

Please submit

- A current resume; and
- A cover letter of no more than two pages outlining your interest in the role and how your skills and experience align with the key responsibilities and selection criteria.

We will review applications as they are received and may invite shortlisted applicants to interview before the closing date. Interested applicants are encouraged to apply early. Applications close at 11.59 pm on Sunday 16 August, 2026.

For further information about the position, please contact Jenna Green at [email protected] or [0499 253 749](tel:0499 253 749).

📌 Unit Leader - Reception, Automobile and Maintenance Unit (Coorparoo)
🏢 Stepping Stone Clubhouse
📍 Coorparoo