Join Central Coast Council Tasmania – Make a difference where you live and love where you work

Central Coast Council is dedicated to shaping a vibrant future for over 25,000 residents on Tasmania’s picturesque North West Coast. We offer careers that make a meaningful difference - through responsible governance, sustainable development and community-focused service delivery.

Why Work With Us?

- Employer of Choice — Join a workplace recognised as a Tasmanian Employer of Choice, offering flexibility, growth and a great team culture
- Impactful Work – Contribute to initiatives that enhance the local environment, infrastructure, and community wellbeing
- Supportive Environment – Experience a workplace culture grounded in care, inclusion, and safety, including effective workplace health and safety systems and training
- Professional Development – Access formal training, mentoring, and the opportunity to contribute across diverse teams and projects
- Exceptional Location – Live and work in the Central Coast region known for its natural beauty and relaxed coastal lifestyle

Central Coast Council is committed to upholding the values of Customer Focus, Open Communication, Accountability, Safety and Together - One Team (C.O.A.S.T.) in local governance. If you are seeking a career that aligns with our aspirations and values, we encourage you to take your next step with us.

Your new role – Visitor Experience Officer

Located in Ulverstone, Hive is Central Coast’s cultural precinct and home to the Ulverstone Visitor Information Centre, Museum and Art Gallery, Planetarium and Tasmanian Science Centre. The cultural precinct at Hive offers the community a regionally significant place of recreation and learning through innovation, creativity and unique design. As the Visitor Experience Officer (VEO), you will support the delivery of high-quality visitor experiences across Hive’s exhibitions, programs and events. You will provide frontline customer service,



accurate visitor information promoting the Central Coast and Tasmanian tourism destinations and assist with operations across all areas of the building, including facilitating tours and activities.

An integral part of your role is to help create a welcoming and engaging environment for visitors by supporting volunteers, maintaining presentation standards and ensuring a safe and enjoyable experience for all. You will play a key role in maintaining Hive’s reputation as a agile cultural and educational hub for the Central Coast community and its visitors.

What we’re looking for:

- Certificate II or higher in Tourism or equivalent (desirable).
- Demonstrated experience in a customer-facing role within visitor services, tourism or cultural attraction (minimum 12 months).
- Demonstrated experience working with volunteers (desirable).
- Strong organisational and administrative abilities, including retail management experience (cash handling, EFTPOS and reconciliation).
- Competent digital literacy (MS Office, CRM, ticketing, booking and stock systems).
- Well-developed communication and interpersonal skills, with the ability to engage with visitors, volunteers, and colleagues.
- Demonstrated reliability, accountability, and initiative in day-to-day operations.
- Knowledge of the Central Coast region’s tourism offerings.
- Commitment to safe work practices and maintaining an inclusive, positive team culture.
- Experience or interest in performing group tours (desirable).

Salary and conditions:

- Casual position.
- Central Coast Council’s Enterprise Agreement – Administration Level 1 ($33.54 per hour, plus 25% casual loading = $41.92 per hour).

How to apply To view the position description, selection criteria and to apply, please visit our website: https://www.centralcoast.tas.gov.au/current-vacancies/visitor-experience-officer-casual

Please note that applications will only be accepted via our website. Please include a current resume, cover letter and response to the selection criteria.

For any enquiries, please call (03) 6429 8946 6429 8946).

Applications close on 14 August 2026.

📌 Visitor Experience Officer (Ulverstone)
🏢 Central Coast Council
📍 Ulverstone