Systems & Projects team (SES) Help shape the student experience through technology, process improvement and digital projects that make a real difference. Full‑time, permanent with a base salary in the range of $85,451 – $94,983 plus 17% super (HEW Level 5). This role is based at our Vibrant St Lucia Campus.

About This Opportunity

Due to an internal promotion, an exciting opportunity has become available to join UQ as a Systems & Projects Officer within the Systems & Data Intelligence team. You will help enhance the digital student experience by supporting the systems, projects and improvements that connect thousands of students with services, events and opportunities every day. Working across a diverse range of stakeholders and technologies, you will contribute to system enhancements, digital projects, process improvements and testing initiatives while building valuable technical, project and business improvement skills.

Key Responsibilities

- Providing technical support and resolving system issues for staff and students.
- Administering systems, including user access, configuration and maintenance.
- Identifying and implementing process and system improvements.
- Developing and maintaining online forms, workflows and digital solutions.
- Working with stakeholders to gather requirements and enhance user experiences.
- Supporting project delivery through testing, implementation and change activities.
- Preparing system documentation, specifications and user resources.

About You

We are seeking an adaptable and cooperative professional who enjoys solving problems,



engaging with stakeholders, and delivering practical technical solutions.

- A relevant degree or an equivalent combination of education, training and demonstrated experience.
- Strong interpersonal and communication skills, with the ability to build effective relationships across a broad range of stakeholders.
- Experience providing customer‑focused technical or systems support and delivering reliable service outcomes.
- Ability to analyse system issues, identify opportunities for improvement and implement practical solutions.
- Experience contributing to projects, including user acceptance testing, system changes or change management activities.
- Strong organisational skills with the ability to coordinate multiple priorities and deliver outcomes in a fast‑paced environment.
- Experience working with business systems, CRM platforms, student management systems, workflow tools or similar technologies.

Benefits

- Up to 26 weeks paid parental and primary care leave.
- 17% super and 17.5% leave loading.
- Adaptable and hybrid working options.
- Health and wellbeing programs.
- Heavily discounted Study for Staff program.
- On‑campus childcare, affordable parking and salary packaging.

Equal Opportunity and Accessibility

We're dedicated to equity, diversity, and inclusion. We recognise that career pathways and opportunities differ and encourage applications from candidates who may not meet every criterion but can demonstrate their potential. We also support accessibility needs throughout the recruitment process.

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📌 Systems and Project Support Officer (Brisbane City)
🏢 The University of Queensland
📍 Brisbane City