Description of the role

We’re seeking an IT Analyst to join our IT team. In this role, you will be the first point of contact for internal IT support, providing Level 1 technical assistance to William Buck users across NSW, Canberra, and the Philippines. You will manage IT queries, incidents, and service requests, helping ensure smooth day‑to‑day operations across the business.

Qualifications

- 0-2 years of experience in IT support or helpdesk roles.
- Basic understanding of Windows and common business applications.
- Good communication and customer service skills.
- Familiarity with ITIL processes, ability to follow documented procedures and use ticketing systems.
- Hands‑on experience in M365, Exchange Online, Entra ID (Azure AD), Intune, or endpoint security administration.

Day‑to‑day responsibilities

- Provide first-level IT support for Microsoft 365 services (Exchange Online, Entra ID/Azure AD, Intune), including user access, email support, device setup, and basic troubleshooting.
- Respond to IT support requests, accurately log and manage incidents in the service desk system and ensure timely resolution in line with SLAs.
- Diagnose and resolve basic hardware, software, and connectivity issues across Windows devices, Microsoft 365, printers, and mobile devices.
- Perform routine support tasks including password resets, account unlocks, software installations, and device provisioning/imaging.
- Assist with Intune device enrolment, basic compliance checks,



and standard application deployment.
- Install and update operating systems and applications.
- Escalate complex or unresolved issues to senior IT staff when required.
- Provide user-friendly communication and support to employees with varying technical knowledge.
- Assist with meeting room technology and AV setups when needed.

Benefits

- Flexible working to help you balance work and personal responsibilities.
- Free company‑provided Salary Continuance insurance.
- Extended EAP to support you and your eligible family members.
- Bi‑monthly colleague lunch.
- Dress for your day.
- Working in a vibrant and collegiate culture where your contribution is valued.

About us

William Buck is a leading network of Chartered Accountants and business advisors, established in 1895, with over 140 partners and 1,100 professional staff across 10 offices in Australia and Recent Zealand, focusing on deeply understanding clients’ needs and tailoring solutions that go beyond traditional accounting and advisory services.

Diversity, equity and inclusion statement

William Buck is committed to creating an inclusive workplace where diverse perspectives are celebrated, and everyone feels valued.

Accommodations

Prior to the next step in the recruitment process, we welcome you to inform us confidentially if you may require any special accommodations in order to participate fully in our recruitment process.

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📌 IT Analyst (City of Sydney)
🏢 William Buck Nsw
📍 City of Sydney