Our client is seeking an organised and customer‑focused Service Coordinator to join their team. This role is critical to ensuring the effective and efficient delivery of services by coordinating technicians, supporting customers, and maintaining high service standards across all operations.
About the Role
As a Service Coordinator, you will manage service schedules, coordinate site access and mobilisation, monitor service delivery, and ensure accurate administration and invoicing. You will work closely with service technicians, customers and internal teams to deliver timely, high-quality outcomes in a fast‑paced environment.
Key Responsibilities
- Coordinate and schedule service technicians for routine maintenance, installations and emergency repairs
- Optimise scheduling to ensure efficient use of technician time and resources
- Facilitate site entry, compliance and mobilisation requirements
- Monitor technician availability and adjust schedules to accommodate urgent requests or changes
- Assess customer service needs and recommend appropriate service plans
- Ensure all costs are accurately applied to service work orders in a timely manner
- Generate post-service invoices in line with company guidelines
- Maintain and update service databases and customer records
- Prepare reports on service utilisation, customer outcomes and service effectiveness
- Maintain accurate and up-to-date records of customer interactions and service delivery
- Assist in the continuous improvement of service coordination processes
- Perform additional duties as directed, within your competency and training
Key Relationships
- Work closely with service technicians to support efficient service delivery
- Collaborate with sales, parts and other internal teams to ensure seamless service delivery
- Communicate effectively with customers to coordinate service delivery
- Develop and maintain strong external relationships and conduct regular follow‑ups to ensure ongoing customer satisfaction
Essential Skills and Experience
- Excellent organisational and time management skills
- Pronto experience essential
- Strong communication and interpersonal abilities
- Proven ability to work collaboratively with internal teams and external stakeholders
- Strong analytical and problem‑solving skills with high attention to detail
- Ability to remain calm and effective in high‑pressure situations
- Proficiency in scheduling systems and the Microsoft Office Suite
Key Performance Areas
- Adaptability
- Clear and effective communication
- Customer focus
- Drive for results
- Relationship building
Our Client Offers
- A supportive and team-oriented team environment
- A varied and fast‑paced role with responsibility and autonomy
- Opportunities to contribute to process improvement and service excellence
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process.