About the Role

At Intégro, we help organisations improve performance through industry-leading learning, assessment and development solutions. We are looking for a highly organised and customer‑focused Client Services Coordinator to support our clients, platforms and day‑to‑day business operations. This is a hands‑on role suited to someone who enjoys variety, thrives in a fast‑paced environment, and takes pride in delivering exceptional service and operational excellence.

As our Client Services Coordinator, you will provide operational, administrative and platform support across our client services and business operations functions. Working closely with our Client Services, Operations and Finance teams, you will help ensure a seamless client experience through efficient order processing, customer support, event coordination, virtual event production and platform administration. You will play an important role in supporting Intégro’s learning and assessment platforms, coordinating client activities and contributing to the smooth delivery of products and services.

Key Responsibilities

- Client & Platform Support
- Provide first‑line support for EPIC and Catalyst platforms
- Set up client accounts and registrations
- Provide platform walkthroughs and onboarding support
- Troubleshoot platform issues and coordinate escalations where required

- Administration & Operations

- Process customer orders accurately and efficiently
- Maintain and update client records across CRM and platform systems
- Support product fulfilment, packing and dispatch through Australia Post and courier
- Assist with office administration, supplies management and general business support

- Events & Client Delivery

- Assist with the coordination of workshops, certification programs and client events




- Prepare and produce participant materials
- Support pre‑ and post‑certification administration and follow‑up
- Liaise with the Education team on certification scheduling and platform coordination
- Act as virtual producer (via Zoom) for client training and certification events, managing platform logistics including breakout rooms, chat, polls and screen sharing
- Troubleshoot technical issues in real time and support presenters and participants during live sessions to ensure a smooth learning experience
- Manage event time flow and clarify activity instructions for participants as needed
- Approximately 4‑5 virtual events per quarter, spanning both certification programs and private client training courses

- Customer Experience

- Respond to client enquiries professionally and promptly
- Build positive relationships with clients and partners
- Identify and elevate sales opportunities to the appropriate team members

What we look for

You are a proactive and organised professional with strong customer service and administration skills. You enjoy solving problems, learning new systems and supporting both clients and colleagues.

Essential Skills & Experience

- Minimum 3 years’ experience in an office‑based administrative, customer service or client support role
- Excellent written and verbal communication skills
- Strong organisational and time management skills
- Ability to manage multiple priorities and meet deadlines




- High attention to detail and accuracy
- Strong customer service focus
- Ability to work independently and collaboratively within a team
- Strong Microsoft Office skills
- Confidence in learning and using technology platforms and systems

Desirable Experience

- Event coordination or event management experience
- Experience producing or supporting virtual training/webinar platforms (e.g. Zoom)
- CRM administration experience
- Experience supporting online learning, assessment or SaaS platforms

What Success Looks Like

- Accurate and timely processing of client orders and requests
- Fast resolution of client support enquiries
- Effective delivery of training and certification programmes
- Strong client relationships and positive customer feedback
- Consistent adherence to company policies and procedures
- Positive contribution to team culture and continuous improvement

Other Information

We are committed to fair, transparent pay, and we strive to provide competitive compensation in addition to a comprehensive benefits package.

Equal Opportunity

Wiley is an equal opportunity/affirmative action employer. We evaluate all qualified applicants and treat all qualified applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity or expression, national origin, disability, protected veteran status, genetic information, or based on any individual’s status in any group or class protected by applicable federal, state or local laws. Wiley is also committed to providing reasonable accommodation to applicants and employees with disabilities. Applicants who require accommodation to participate in the job application process may contact for assistance.

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📌 Client Services Coordinator, Integro (City of Sydney)
🏢 8001 JWAS Australia
📍 City of Sydney