Sales & Customer Service Officer – Penrith (Casual)

Are you passionate about sales and customer service? Europcar is looking for a motivated, customer‑oriented Sales & Customer Service Officer to join our Penrith team on a casual basis.

Key Responsibilities

- Greet and assist customers in renting vehicles based on preferences and needs.
- Process rental agreements accurately and efficiently.
- Promote and upsell additional products and services.
- Address customer inquiries and concerns promptly and professionally.
- Achieve or exceed individual and team sales targets.
- Inspect vehicles before and after rental periods, noting any damages.
- Maintain knowledge of current promotions, services, and products.
- Build strong customer relationships to encourage repeat business and referrals.
- Detail and clean vehicles to business quality standards.
- Refuel and transport vehicles as required.

Qualifications

- Previous experience in sales, customer service or retail.
- Car rental experience is highly desirable.
- Excellent communication and interpersonal skills.
- Comfortable using computer systems and technology.
- Ability to work efficiently in a quick‑paced, high‑pressure environment.




- Flexibility to work a rotating shift roster – 7‑day shift work including weekends and public holidays.
- Valid Australian driver’s licence with a clean driving record.
- Full working rights in Australia.
- A positive, proactive and team‑oriented attitude.

Benefits

- Competitive hourly rate + casual loadings + uncapped incentives.
- Ongoing training and career development opportunities.
- Global brand exposure across AU/NZ and beyond.
- Access to same‑day pay through our financial wellbeing partner.
- Referral bonuses and exclusive employee discounts (private health insurance, gym, etc.).
- 24/7 wellbeing support via EAP and the Calm App.

About Europcar Mobility Group

Europcar Mobility Group is a global mobility provider with 75 years of expertise and a leading position in Europe. We offer a wide range of car and van rental services, from short‑term to subscription, using a fleet of over 280,000 vehicles, including a growing share of electric vehicles. Our brands include Europcar®, Goldcar®, Fox‑Rent‑A‑Car®, and Euromobil®.

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📌 Rental Sales Agent (Australia)
🏢 Europcar España
📍 Australia