Medical Receptionist/Administrator – Part Time (24 hrs/ week)

Our client, a highly respected general physician, is seeking an experienced Medical Receptionist/Administrator to join their specialist practice located at Mater Private Hospital, South Brisbane. This is a permanent part‑time role offering 24 hours per week.

Roster

- Monday: 08:00am – 04:00pm (or 08:30am – 04:30pm)
- Tuesday: 10:00am – 06:00pm (or 11:00am – 07:00pm)
- Thursday: 08:00am – 04:00pm (or 08:30am – 04:30pm)

Flexibility to provide additional coverage during periods of staff leave will also be required.

As part of a small, supportive and close‑knit team, you will play a pivotal role in ensuring the smooth day‑to‑day operation of the practice while delivering high‑standard service to patients, referrers and stakeholders.

Applicants should have previous experience working within a medical practice environment and possess exceptional communication, organisational and administrative skills. Experience using Genie medical software is highly regarded, but a positive attitude, willingness to learn and ability to adapt to practice‑specific processes are equally important.

This is an excellent opportunity for a professional and compassionate Medical Receptionist/Administrator who enjoys working collaboratively within a specialist practice and values providing outstanding patient care and support.

Key Duties and Responsibilities (but not limited to)

- Welcoming patients and families, providing a professional, caring and positive patient experience (typically 5–8 patients per clinic).
- Managing incoming telephone and email correspondence, responding to enquiries, requests and patient concerns promptly, and escalating matters when required.
- Preparing for and coordinating patient clinics, including scheduling and managing appointments across face‑to‑face and Telehealth settings.
- Processing patient accounts and receipting, including Medicare, DVA and WorkCover Queensland claims and payments.




- Reviewing and processing clinic correspondence and transcriptions using AI Lyrebird technology.
- Liaising with referring practitioners, specialists, allied health professionals, hospital departments and other key stakeholders.
- Maintaining accurate patient records, including scanning and filing documentation within the electronic medical record system.
- Handling general administrative and reception duties to support effective day‑to‑day operation of the practice and patient clinics.
- Working collaboratively with the Senior Medical Secretary to maintain exceptional standards of patient care, service delivery and practice administration.

Candidate Qualifications

- Minimum 12 months experience in a similar Medical Receptionist/Administrator role, ideally within a private specialist practice.
- Ability to work autonomously and collaboratively within a small team.
- Previous experience managing appointment schedules and administrative requirements of a solo specialist.
- Commitment to delivering exceptional patient care and customer service.
- Immaculate personal presentation and a professional approach at all times.
- Excellent telephone manner, compassionate, empathetic and patient‑focused demeanour.
- Outstanding communication and interpersonal skills, with ability to build positive relationships with patients, colleagues, referrers and stakeholders.
- Proactive and self‑motivated approach, supported by strong organisational, time‑management and prioritisation skills.
- Ability to effectively multitask, remain calm under pressure and adapt to changing priorities within a busy practice environment.
- High proficiency in Microsoft Word and Outlook.
- Previous experience using Genie and/or Gentu practice management software is highly regarded.

Remuneration

The practice offers a competitive remuneration package of $35.00 to $40.00 per hour plus superannuation, reflective of experience and capability.

For further information please contact Cathy Litton or Kimberley Reynolds directly on or . All applications can be emailed directly to or

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📌 Medical Receptionist/Administrator - Specialist General Physician (Brisbane City)
🏢 Litton Andrews
📍 Brisbane City