Manage some of the most sensitive and complex claims in the Victorian public sector. This is a unique opportunity for an experienced Claims Specialist to work in a high-performing, team-oriented and trauma-informed team, delivering fair and defensible outcomes on matters of significant human, legal and public importance, with strong wellbeing support built in.
Key Highlights
- Full Time / Max Term (2 years)
- Salary range – up to $155,000 (total remuneration package inclusive of super).
As a Claims Specialist – Sensitive Liability Claims, you will manage an end-to-end portfolio of litigated injury claims arising from historical and sensitive matters.
Key Responsibilities
- Manage an end-to-end portfolio of complex, litigated sensitive liability claims.
- Apply trauma-informed claims practices and build trusted, professional relationships when engaging with survivors, clients and stakeholders, maintaining clear professional boundaries.
- Assess liability, coverage, quantum and risk, exercising delegated authority to make fair, defensible reserving and settlement recommendations.
- Instruct and manage panel firms, experts and service providers to develop and execute robust claim strategies.
- Engage confidently in mediations, settlement forums and court processes, exercising sound judgement in legally and reputationally sensitive matters.
What we are looking for
- Demonstrated experience managing end-to-end litigated injury or liability claims in complex environments.
- Well-developed stakeholder management skills, including comfort operating in grey areas and sensitive contexts.
- A trauma-informed, survivor-focused mindset balanced with sound judgement and clear professional boundaries.
- Ability to work autonomously while contributing positively to a highly collaborative and supportive team.
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📌 Claims Specialist - Sensitive Liability (Melbourne)
🏢 State Government Of Victoria, Australia
📍 Melbourne
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