About the role

Kick-start your IT career with Peak Solutions! We're looking for a friendly, motivated Helpdesk / IT Support Officer to join our team. Whether you're someone starting their IT career, a recent graduate, someone changing careers into IT, or an experienced Helpdesk professional looking for a supportive workplace, we'd love to hear from you. This is available as a full-time or part time position based in Matraville, NSW.

What you'll be doing

1. Respond to and resolve user IT support requests via phone, email and our logging system in a timely manner

2. Provide first and second level technical support and troubleshooting for hardware, software and network issues

3. Install, configure and maintain end-user devices including computers, printers and peripherals

4. Create and manage user accounts and access permissions in accordance with company policies

5. Document all support tickets and maintain accurate records of issues and resolutions

6. Escalate complex technical issues to senior IT staff when necessary

7. Assist with IT infrastructure maintenance and system updates

8. Maintain IT equipment inventory and asset tracking

9. Support the rollout of new IT systems and solutions

What we're looking for

1. Friendly, patient and professional manner

2. Genuine interest in technology and helping people

3. Strong willingness to learn and develop new skills

4. Reliable with excellent attention to detail

5. Excellent customer service and communication skills with the ability to explain technical concepts in simple terms

6. Strong problem-solving abilities and attention to detail

7. Ability to work independently and as part of a team

8.



Maintain a valid Driver's License and access to a car

No previous IT experience is required. If you're passionate about technology, enjoy helping people and are eager to learn, we'll provide the training you need.

Previous IT experience is highly regarded but as stated, not essential.

The following experience would be highly regarded:

- Experience in an IT support or helpdesk role, ideally in a corporate or multi-user environment

- Technical knowledge of Windows and/or macOS operating systems

- Competency with Microsoft Office suite and common business applications

- Understanding of Microsoft 365 and Cloud based systems

- Experience troubleshooting hardware issues such as computers, printers and network connectivity

What we offer

- Flexible full time or part-time employment

- Friendly and supportive team environment

- On-the-job training and mentoring

- Exposure to a wide variety of technologies

- Opportunities for career progression

- Work-life balance

- Diverse client base

About us

Peak Solutions Pty Ltd is a technology services company dedicated to delivering innovative IT/Technology solutions to businesses across various industries. With a strong commitment to quality, reliability and customer satisfaction, we have built a reputation for providing expert IT support and solutions. Our team is composed of professionals who are passionate about technology and committed to helping our clients achieve their business objectives.

Apply now

We'd love to hear from you. If you're enthusiastic, enjoy solving problems and want to be part of a supportive team, apply today by submitting your resume and a brief cover letter.

📌 Helpdesk / IT Support Officer (Matraville)
🏢 Peak Solutions
📍 Matraville