Robina: Fulltime & Part Time: Join a team that values excellent service, supports your growth, and gives you the opportunity to make a positive impact with every customer interaction.
At Concentrix, we believe great customer service can change someone's experience for the better. As one of the world's leading customer engagement and service delivery organisations, we help some of Australia's most recognised brands deliver exceptional support to their customers. We're looking for Customer Service Officers who are passionate about helping people and creating positive outcomes. In this call centre position, you will be supporting customers across phone, email and chat channels while resolving enquiries and delivering high-quality service.
Why Join Concentrix?
At Concentrix, our people are at the heart of everything we do. We create environments where individuals can learn, grow and build meaningful careers.
When you join us, you'll become part of a global organisation that values:
Career progression and internal development opportunitiesComprehensive training and ongoing coachingRecognition and reward programsA diverse, inclusive and supportive workplaceA culture built on teamwork, integrity and putting people firstThe opportunity to work with some of Australia's most recognised brands
Whether you're starting your customer service career or looking for your next opportunity, we'll provide the tools, support and development to help you succeed.
About The Role
As a Customer Service Officer, you'll be the first point of contact for customers, helping resolve enquiries, provide information and deliver outstanding service experiences.
No Two Days Are The Same. You'll Be
Assisting customers via phone, email and chatListening carefully to customer needs and finding solutionsManaging customer records accuratelyHelping customers access services and digital channelsResolving complaints and enquiries with empathy and professionalismWorking collaboratively with your team to achieve service goalsOnsite position, based in Robina (next to Robina Town Centre)
What You'll Bring
We're looking for people who genuinely enjoy helping others and are committed to delivering great customer experiences.
You'll Have
Strong communication and interpersonal skillsA positive, customer-focused attitudeConfidence using computers and navigating multiple systemsExcellent attention to detailThe ability to follow processes while thinking on your feet
What's in It for You?
✅ Paid training and ongoing support
✅ Career pathways across a global organisation
✅ Recognition and reward programs
✅ Supportive team culture
✅ Full time, part-time and casual opportunities available
✅ Be part of a company that genuinely invests in its people
Ready to Join Us?
If you're passionate about helping people, enjoy solving problems and want to build a career with a company that values its employees, we'd love to hear from you.
📌 Customer Service Specialist - Call Centre (Gold Coast)
🏢 Concentrix
📍 Gold Coast
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