About the Role

We are seeking a highly organized and professional Service Coordinator to join our busy dealership operations team. Working a stable 7:00 am to 3:00 pm, Monday to Friday schedule, you will serve as the central administrative link between our customers, field service technicians, and workshop team.

This is a dynamic, fast-paced role that requires exceptional time-management, corporate communication skills, and the resilience to handle shifting daily operational priorities.

What You’ll Be Doing

Reporting to the Service Supervisor, you will take full ownership of the scheduling and service administrative workflow:

- Customer & Phone Management: Act as the primary point of contact for service and repair bookings via telephone and email. Provide clients with regular, skilled updates on job progress and conduct post-repair follow-ups to ensure satisfaction.

- Scheduling & Logistics: Coordinate appointments for Pre-delivery, Warranty, and Service Technicians. You will manage the logic of dispatching the right tech to the right site efficiently.

- Admin & Invoicing: Manage end-to-end service documentation. This includes processing technician timesheets, tracking lost time, raising purchase orders, preparing repair orders, and finalizing customer invoicing.

- Fleet & Warranty Support:



Monitor preventative service schedules for the Hire fleet and accurately collate documentation and parts items to facilitate successful warranty claims.

What We Are Looking For

We need someone structured, resilient, and proactive. The ideal candidate will be:

- Skilled at managing time effectively, ranking urgent tasks, and pivoting quickly when priorities change mid-day.

- Professional, engaging, and clear on the phone, with the ability to handle demanding customer requests using calm, practical problem-solving.

- Capable of fast and accurate data entry, proficient with Google Suite, and able to pick up new systems quickly.

- Experienced in a similar scheduling, service, or dispatch role, which is highly preferred.

- A collaborative team player who works well with supervisors and technicians, maintains a positive attitude, and respects workplace health and safety.

What we offer:

- Great Hours: Stable 7am – 3pm, Monday to Friday roster. Enjoy your afternoons and weekends free.

- Perks: Extra day off for your Birthday Leave.

- Support: Access to an Employee Assistance Program (EAP) for your health and wellbeing.

- Culture: A grounded, collaborative operational environment where your administrative competence directly impacts daily business success.

How to Apply

If you possess the required skills and are ready to contribute to a structured operations team, please select "Apply Now" to submit your current resume and cover letter.

📌 Service Coordinator (Fremantle)
🏢 LiftRite Hire & Sales
📍 Fremantle