About CPE Group

CPE Group is a family-owned home care provider that has supported clients in their own homes throughout the Perth metropolitan area for more than 25 years.

We provide professional and compassionate services across Aged Care, Veterans’ Affairs, Disability, NDIS and Private Care. Our approach is guided by our values of understanding, kindness and respect.

About the Role

We are seeking a reliable and confident After-Hours On-Call Scheduling and Client Support Officer to provide support to our clients and support workers outside normal office hours.

This position will involve working approximately 3 to 4 after-hours and weekend on-call shifts each week.

The role includes receiving and responding to calls from clients, families and support workers, managing unexpected changes and completing basic scheduling tasks to ensure services continue safely and smoothly.

The successful applicant will remain calm under pressure, communicate clearly and use sound judgement when responding to issues outside normal business hours.

Previous experience in aged care, disability services, the NDIS or community care would be an advantage.

Key Responsibilities

- Respond to after-hours and weekend calls from clients, families and support workers

- Assist with staff cancellations, late arrivals and unexpected service changes

- Complete basic scheduling and shift-allocation tasks

- Contact available support workers to assist with urgent shift coverage





- Provide clear information and practical support to clients and employees

- Escalate clinical, safety or responsible operational concerns when required

- Maintain accurate records of calls, actions and outcomes

- Provide a clear handover to the office team

We Are Looking for Someone Who

- Is available to work approximately 3 to 4 after-hours and weekend on-call shifts each week

- Is reliable, organised and able to work independently

- Communicates calmly, professionally and respectfully

- Can manage competing priorities and make practical decisions

- Is comfortable speaking with clients, families and support workers

- Has good computer and scheduling-system skills

- Can maintain confidentiality and accurate records

- Shares our values of understanding, kindness and respect

- Has experience in aged care, disability, NDIS or community services, although this is not essential

- Has previous rostering, scheduling, customer service or call-centre experience, which would be highly regarded

What We Can Offer You

- Regular after-hours and weekend on-call shifts

- Approximately 3 to 4 shifts per week

- A supportive and approachable office team

- Training and guidance for the right applicant

- Competitive on-call rates

- The opportunity to contribute to the continuity and quality of client care

- A role with an established and respected family-owned care provider

If you are calm, dependable and enjoy helping people solve problems, we would welcome your application.

📌 After-Hours On-Call Scheduling and Client Support Officer (Perth)
🏢 Cpe Group
📍 Perth