Job Description

Who are we looking for?
We’re looking for someone who thrives in fast-paced, high-volume environments; there’s never a dull moment at Sodexo. You take pride in delivering work to the highest standard, with excellent time management and teamwork skills and have the ability to work independently and communicate with stakeholders at all levels.

You will consider yourself a well organised, self-motivated individual and a customer service professional. You are an experienced administrator with excellent Excel knowledge and are ready to work in a fast-paced environment with a great team. This role would suit someone from a site admin, mobilisation or recruitment background.

Role Responsibilities

- Maintain employee and site rosters in accordance with approved templates, systems and processes. Work closely with Talent Acquisition supporting site access (site specific) close out for new hires (as required).
- Ensure trackers, processes and reporting tools are followed, maintained and updated in accordance with work instructions/ best ways of working.
- Communicate in a skilled manner with internal and external stakeholders providing an excellent customer/employee experience and a high level of customer service, providing a seamless experience for site managers and employees.
- Conduct weekly meetings with Sites as per the agreed national template encompassing all matters related to labour scheduling, vacancies, HR performance, time & attendance system utilization etc.
- Based on the roster,



identify labour shortfalls to demand. Filling contingent labour requests to meet the demand by organising and assigning shifts to employees from contingent labour pools, ensuring they meet site access requirements
- Follow established processes and approvals regarding labour approved over histogram and appropriate categorisation
- Resources are scheduled, filling vacancies as per procedures, and within designated time frames.
- Ensure the contingent labour pool for the designated site/ region is at the right level, all site access is valid and in date, candidate availability is updated and known and relationships, multi-mode communication is used pending the importance of the request ie. Phone, Email, Text.
- Monitor site operational and labour changes due to unplanned absence or changes in forecast, ideally 3 weeks out from day-of-operations, at minimum 1 week

Knowledge & Skills

- Thorough understanding of recruitment, scheduling and rostering principles.
- Patience in dealings/ undertaking activities due to various interfaces.
- Ability to provide a high level of Customer Service.
- Ability to work in a methodical manner ensuring compliance to all elements.
- Ability to identify and manage (with collaboration) HR matters.
- Excellent English communication skills (reading, writing, and speaking).
- Excellent problem-solving skills. Effective time management skills and the ability to prioritise.
- Organisational Skills: Able to manage multiple schedules and shift plans with accuracy

📌 Workforce Scheduler | Monday - Friday 38 hours | Balcatta Support Centre (Western Australia)
🏢 Sodexo
📍 Western Australia