Principal Claims Consultant

A new transformational adventure awaits you…

How does 5 weeks of annual leave, a fulfilling career you'll genuinely enjoy, and working for a reputable organization that promotes wellbeing and drives digital transformation sound to you?

As one of Forbes 2024 ‘World’s Best Employers’ and Fortune’s ‘World’s Most Admired Companies’ for 2025, Zurich – a leader in the insurance industry – is on a journey towards a brighter future. A brighter future for you – focused on your career, your wellbeing, and your community – as well as our customers and the planet.

Join us on this thrilling journey as we work towards our vision of becoming Australia’s leading digital insurer. If you’re eager to be part of a values‑driven global organisation that is experiencing real growth and transformation, and if you share our commitment to making a tangible difference and taking continuous steps towards a sustainable future for our people, customers, communities and the planet, let’s create a brighter future together.

As a Principal Claims Consultant, you will provide technical leadership and strategic support across complex life insurance claims, including adverse decisions, non-disclosure matters, complaints, fraud‑related matters and retro‑underwriting referrals. You will coach and support Claims Consultants, contribute to claims governance and quality initiatives, facilitate legal referrals and case conferencing, and drive continuous improvement across the Retail Claims team.

Qualifications

- Extensive Retail Life Insurance claims experience, with a strong understanding of technical claims issues and exposure to non-disclosure, Life Code obligations,



relevant case law and Complaints.
- Previous experience coaching, mentoring and developing others.
- Outstanding written and verbal communication skills.
- Ability to develop and maintain strong stakeholder relationships.

Benefits

- 5 weeks leave per year for permanent staff through our new Z leave initiative, 15 days personal/carer’s leave (empowering our people to manage their own wellbeing).
- Grow and thrive in your career with award‑winning training programmes.
- Work with global, diverse and inclusive teams.
- Explore your passions, fuel innovation, drive equity, collaborate and make a positive difference beyond your role.
- Access programmes to stay healthy and feel healthier, an AUD$500 annual wellbeing payment, an AUD$295 new‑starter e‑voucher for your WFH set up (flex work – hybrid working), and other advantages through our Shine portal.
- Access to Family Care (parental leave).
- Volunteer opportunities.
- Work in our state‑of‑the‑art Green Star‑rated offices when you are in the office.
- Dress for your day. We also plant a tree for every new employee – one of many local initiatives driving our contribution to ambitious global sustainability targets.

Equal Opportunity Statement

Zurich is an equal opportunity employer. We are committed to ensuring that our recruitment process is fair and accessible for all candidates. If you require any special accommodations to participate in our recruitment process, we encourage you to let us know at the time of your application.

So, if you want to come on an adventure that will build a brighter future together and feel a sense of togetherness, please apply today to start your adventure!

#J-18808-Ljbffr

📌 Principal Claims Consultant (North Sydney Council)
🏢 Zurich Australia
📍 North Sydney Council