Whizdom is partnering with Queensland Government to recruit a Technology Officer – Level 1 & 2 Support. We are seeking an energetic and customer-focused IT professional to join a cooperative support team, providing high-quality desktop and helpdesk services across a large enterprise environment. This is an excellent opportunity for someone with a passion for technology, strong troubleshooting skills, and a commitment to delivering outstanding customer service.
About the Role
As a Technology Officer, you will be responsible for providing Level 1 and Level 2 technical support services, ensuring incidents and service requests are resolved efficiently and professionally. You will work closely with end users and specialist technical teams to troubleshoot issues, maintain documentation, and support a range of IT initiatives.
Key Responsibilities
- Provide Level 1 and Level 2 desktop and helpdesk support
- Monitor and manage incoming service requests and incidents
- Troubleshoot and resolve hardware, software, and device-related issues
- Escalate complex incidents to specialist support teams as required
- Ensure service requests are actioned within agreed timeframes
- Support hardware deployments, device imaging, and software installations
- Maintain and update technical documentation, knowledge articles, and asset records
- Assist with the delivery of IT projects and technology initiatives
- Participate in team meetings and contribute to continuous improvement activities
- Deliver exceptional customer service and technical support to end users
Mandatory Skills & Experience
- Minimum 6 months' experience in a similar IT support role or relevant formal training
- Strong knowledge of Windows operating systems
- Experience supporting users within an enterprise IT environment
- Sound knowledge of Microsoft 365 applications and services
- Experience supporting desktops, laptops, and mobile devices
- Proven experience diagnosing and resolving hardware and software issues
- Strong analytical and problem-solving skills
- Excellent communication, customer service, and telephone support skills
- Understanding of ITIL principles, including Incident, Change, and Problem Management
- Experience with Active Directory and Microsoft Azure administration
- Experience using IT Service Management platforms such as ServiceNow
Highly Desirable
Experience with any of the following will be highly regarded:
- Virtual Desktop environments
- SharePoint
- Mobile Device Management (MDM) solutions
- PowerShell scripting and automation
What's on Offer?
- Competitive market rates
- Exposure to a large and dynamic enterprise environment
- Supportive and collaborative team culture
- Opportunity to broaden your technical skills across a diverse technology landscape
If you're a customer-focused IT professional who enjoys solving technical challenges and helping people get the most from technology, we'd love to hear from you. Apply now.
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📌 Technology Officer (Brisbane City)
🏢 Whizdom
📍 Brisbane City
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