What We Are Looking For

The Post Production Support Specialist (PPSS) supports customers post go‑live of the Charles River Investment Management Solution (CRIMS) implementation. Their contributions include defining new client requirements, configuring and tuning the application to the client’s business and technical needs, training users, testing workflows and resolving issues. The Specialist will liaise with Charles River Technical Support and Product resources to troubleshoot application issues and to determine the optimal configuration. The ideal candidate will have at least 5‑10 years of hands‑on experience gained in the financial industry working for a consultancy or software vendor. Experience leading the implementation or support of Front, Middle or Back Office Investment Management systems is highly valued.

Why this job is important to us

The team you will be joining is part of Charles River Development (CRD), which became part of State Street in 2018. CRD helps create enterprise investment management software solutions for large institutions in the areas of institutional investment, wealth management and hedge funds. Together we have created the first open front‑to‑back platform – State Street Alpha, launched in 2019.

What You Will Be Responsible For

- PPSS are expected to have strong industry knowledge across multiple asset classes and are responsible for navigating the CRD/Alpha eco‑system, establishing relationships with internal supporting teams.
- Analyze and evaluate requirements issues while providing product expertise throughout the post go‑live journey.
- Educate customers on the methodologies and functionality provided by CRIMS and advise on best practices regarding implementation and operation of Charles River solutions and services.




- Evaluate customer requirements to identify potential enhancements to Charles River solutions and services; document and communicate product improvements as part of customer‑specific requirements or in response to marketplace trends.
- Maintain a client issues list and status reporting.
- Train users on existing workflows.
- Gather requirements for new asset classes, security types, and/or business line:
- Document requirements.
- Work with Professional Services to assign dedicated resources for deliverables.

- Contribute to software quality by communicating defects to Client Support and Product Management, supporting defect resolution through clear descriptions and validation of fixes, and suggesting corrections in documentation.

What We Value

- PPSS are expected to have strong industry knowledge across multiple asset classes and to navigate the CRD/Alpha ecosystem, establishing internal relationships.
- 5‑10 years of experience with mission‑critical financial solutions implementation/support.
- Hands‑on experience implementing or supporting investment management software, preferably an order management and compliance system.
- Substantial knowledge in fixed income, equity financial instruments, derivatives, FX instruments and investment/workflow processes.
- Technical expertise: multi‑tier architectures, relational database structures, SQL, FIX, and reporting tools.




- Strong customer service record and ability to influence decision‑makers internally and externally.
- Customer‑driven, team‑oriented, focused on high‑quality service.
- Excellent time management and ability to handle multiple projects concurrently.
- Strong problem‑solving and analytical skills.

Education & Preferred Qualifications

- Four‑year degree in a business or technical field (Finance, Mathematical Finance, Economics, Engineering, Computer Science). Advanced degree or industry certification such as CFA is a plus.
- At least 5‑10 years of hands‑on experience.
- Travel as required by the customer.

About State Street

Across the globe, institutional investors rely on us to manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.

We are committed to fostering an setting where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work‑life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most.

As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.

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Job ID: R-

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📌 Post Production Support Specialist, AVP (Melbourne)
🏢 State Street
📍 Melbourne