As the Ticketing Experience Coordinator you will be part of the Ticketing & Commercial Operations team in the Commercial Division. This permanent role, based at our Head Office in St Kilda, supports ticketing operations for the Formula 1® Australian Grand Prix and the Australian Motorcycle Grand Prix across all fan‑facing touchpoints.

Responsibilities

- Support day‑to‑day ticket processing, maintaining accurate transaction records and ensuring a seamless customer experience.
- Assist in event setup for ticket sales and monitor inventory across General Admission, Grandstand, and upgrade products.
- Support operational delivery of ticketing and customer experience requirements, including signage, printed collateral, fulfillment distribution and access control.
- Proactively identify and escalated emerging issues, maintaining transparent communication and visibility.
- Serve as escalation point for complex customer enquiries, supporting the Customer Service team during peak periods across all channels.

Qualifications

- 2–3 years of customer service experience.
- Knowledge of ticketing systems (Ticketmaster, Archtics, Host preferred but not required).
- Understanding of CRM applications.
- Strong customer service and sales skills with the ability to upsell and influence.
- Excellent organisational and time‑management skills; able to handle multiple projects simultaneously.
- Proficiency in Excel and keen eye for detail.
- Collaborative team player with the ability to work autonomously and independently.




- Valid Police Check and Victorian Working with Children Check (or willingness to obtain).

Benefits

- 16 weeks of paid parental leave and paid ‘keep in touch’ days.
- Additional event leave following the Australian Formula 1® and MotoGP™ events.
- Ticket allocations to employees for the Australian Formula 1® and MotoGP™ events.
- Flexible working arrangements.
- Employee Assistance Program (EAP).
- Employee training and development programs.

Applications for this position will close on Friday 24th July 2026. Applications will be reviewed as they are received.

We are committed to an inclusive and diverse workforce and welcome applications from candidates requiring adjustments or extra support throughout the recruitment process. For support, please contact

AGPC is committed to promoting and maintaining a diverse workforce and an inclusive workplace by encouraging a culture of respect, dignity and openness to other’s differences and perspectives. We welcome applicants who bring their whole and true self to work regardless of gender identity or sexual orientation, race, age, disability status, or family and caring responsibilities.

To work at AGPC you will be required to provide a National Police Check, a Victorian Working with Children Check (Employee) and comply with Child Safety standards. You may also be required to complete a Declaration of Pre-Existing Injuries and Medical Conditions, supply evidence of Right to work and an International Police Check, if required.

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📌 Ticketing Experience Coordinator (Port Phillip City)
🏢 Australian Grand Prix
📍 Port Phillip City