Account Manager

Job Type: Permanent - Full Time. Location: Sydney. Job Category: Sales.

Responsibilities

- Revenue Growth & Account Expansion: Deliver growth across your portfolio through renewals, upsells, cross-sells, and strategic expansion activities. Progress opportunities through the sales cycle using value‑based commercial conversations.
- Client Relationship Management: Manage day‑to‑day relationships, acting as the key commercial point of contact. Build multi‑threaded relationships with decision‑makers and executives, leading regular account reviews and growth planning sessions.
- Retention and Customer Value: Protect recurring revenue by reducing churn risk and improving customer stickiness. Monitor account health and proactively intervene where there are adoption or service risks.
- Salesforce & Data Management: Maintain accurate, up‑to‑date opportunity, account, and pipeline information in Salesforce to ensure highly accurate revenue and renewal forecasting.
- AI Initiatives & Innovation Adoption: Position ELMO’s AI initiatives as a strategic enabler. Identify specific use cases where AI can improve customer efficiency, experience, or compliance, while building customer confidence around AI governance.
- Cross‑functional Collaboration: Work closely with Pre‑Sales, Sales, CX, Product, and Marketing teams to progress strategic opportunities and maximize account value.

Qualifications

- Experience: Minimum 3 years’ experience in B2B business development, account management, or customer growth roles.
- Industry Knowledge: Minimum 2 years’ experience in the technology industry, ideally within SaaS or HCM/HRIS/Payroll‑related solutions.
- Commercial Acumen: Demonstrated experience growing revenue within existing customer accounts through renewals,



upsell, and cross‑sell activity, with strong negotiation and presentation skills.
- Relationship Building: Proven ability to build strategic relationships, map stakeholders, and manage complex stakeholder groups within client organizations.
- Tech & Innovation Savvy: Ability to confidently articulate the value of product innovation, including AI‑enabled solutions, in a way that maps directly to customer needs. Prior experience with CRM systems (Salesforce) is highly preferred.
- Communication: Excellent written and verbal communication skills, with a proven ability to manage multiple priorities and opportunities while maintaining strong attention to detail.

Benefits

- Hybrid work set up: 3:2 Split
- Paid Parental leave – 12 weeks primary, 6 weeks secondary
- High Earning potential: Amazing Comms structure rewarding high‑performance!
- Birthday leave, YOU day each year, and connecting people leave (up to 2 weeks working from anywhere)
- Inhouse Learning and Development initiatives
- ELMO Social and Diversity clubs
- Wellbeing initiatives
- Mental Health/EAP programs
- Flare Benefits (great discounts, novated leasing, salary sacrifice)

ELMO Software Pty Ltd is an equal opportunity employer, and we encourage applicants from diverse backgrounds to join our team. We are also committed to advancing reconciliation at ELMO through our Reflect Reconciliation Action Plan (RAP). At ELMO, we are passionate about empowering HR with responsible, secure and secure AI, aiming to be among the first in Australia and New Zealand to achieve ISO 42001:2023 certification. Handling sensitive employee data necessitates strict adherence to our ISO 27001:2022 Certified security policies, making data privacy and security paramount in every role.

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📌 Account Manager (City of Sydney)
🏢 ELMO Software
📍 City of Sydney