Seasoned operations leader with extensive experience overseeing multi-station environments across airport hospitality operations. Proven ability in driving operational excellence, cross-functional collaboration, service quality, and business performance. Strong focus on execution, people development, and alignment with HQ strategic direction.

CORE COMPETENCIES

- Multi-Station Operations Management
- Cross-Department Coordination & Support
- Service Excellence & Hospitality Standard
- Training & Capability Development
- Procurement Coordination & Inventory Oversight
- Back-of-House (BOH) & Workflow Integration
- Client & Guest Management
- Incident & Issue Resolution
- Financial Acumen & Business Performance Management

CALIB

- Hands-on and detail-oriented operator
- Strong leadership and team management capabilities
- Excellent training, coaching, and interpersonal skills
- Solid financial knowledge and business acumen
- Solid ownership mindset with execution focus

KEY RESPONSIBILITIES

- Lead day-to-day operations across multiple stations, ensuring consistent service standards and operational efficiency.
- Drive cross-department collaboration including lounge operations, facilities, procurement, and support teams.
- Oversee service delivery including hospitality standards, cleanliness, and customer experience.
- Support training programs to uplift frontline service capability and operational competence.
- Coordinate facilities management to maintain safe, clean, and functional environment.
- Manage in-shop initiatives and activations aligned with commercial objectives.
- Oversee procurement processes from Ops perspective.
- Ensure smooth BOH coordination to support front-end service delivery.




- Handle client and guest interactions, ensuring high satisfaction and issue resolution.
- Lead incident management and ensure timely escalation, investigation, and resolution.
- Align operational execution with HQ direction and reporting requirements.

JOB SCOPE (HQ COORDINATOR)

- Act as key liaison between operations and HQ functions.
- Ensure alignment with corporate strategies, SOPs, and reporting framework.
- Support rollout of group-wide initiatives, policies, and projects.
- Provide operational feedback and insights to support continuous improvement.

REQUIREMENTS

- Degree in Hospitality, Business, Operations Management, or related discipline.
- Minimum 8 years of operations experience, preferably in multi-site, airport, or hospitality environment.
- Proven track record in managing multi-station operations with strong execution capabilities.
- Solid experience in service delivery, cleanliness, facilities, and guest experience management.
- Exposure to cross-functional collaboration including procurement, BOH, and HQ coordination.
- Strong knowledge of inventory control and procurement processes.
- Demonstrated ability in training, coaching, and team capability development.
- Hands-on operator with high attention to detail and strong accountability.
- Strong leadership and people management skills with ability to manage diverse teams.
- Excellent interpersonal and communication skills, with stakeholder and client management experience.
- Experience in incident management and operational issue resolution.
- Good financial literacy with understanding of cost control and business performance.
- Ability to align with and execute HQ-driven strategies and initiatives.

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📌 Senior Manager/Director of Operations (City of Sydney)
🏢 Confidential Search
📍 City of Sydney