NAB is looking for a Fraud Assist Analyst to join their team in Melbourne. This full-time role involves answering up to 40 inbound calls per day from customers impacted by fraud while providing guidance and support. The first 12 weeks involve on-site training before transitioning to a flexible hybrid work arrangement.
The ideal candidate will have proven customer service experience and a strong ability to manage challenging situations with empathy. A structured work workplace and strict adherence to schedules are necessary for success in this role.