About the Role

You’ll be providing dedicated administrative and operational support to a team of Brokers, assisting with the effective management and servicing of client accounts. You’ll play a key role in supporting day-to-day broking activities, ensuring accuracy, timeliness, and compliance across all client deliverables. The position offers exposure to a professional corporate environment, with on-the-job learning and ongoing guidance within an established broking team.

Responsibilities

- Manage renewals, new business quotes, and overall account servicing (policies, endorsements, invoicing).
- Liaise with clients, insurers, underwriters, and internal teams to meet deadlines and support broking strategy.
- Maintain accurate documentation, systems, and processing through collaboration with the Gallagher Service Centre.
- Support debtor management, gather client information, and identify key issues.
- Continuously improve processes, stay updated through training, and uphold professional and ethical standards.

Skills and Experience

- Experience in a client support / administration role
- Attention to detail
- Clear and effective stakeholder communication
- Great time management and ability to prioritise to meet deadlines
- A proactive approach and commitment to client service excellence

Benefits

- Competitive salary
- Career development: structured training programs, career pathways and tuition assistance
- Flexibility: true work-life balance through flexible work options
- Wellbeing: access to Employee Assistance Program and wellbeing initiatives
- Extra time off: additional lifestyle leave options and paid volunteering days
- Financial benefits: Employee Stock Purchase Plan, Gallagher Rewards, salary sacrificed Superannuation options




- 4 weeks annual leave plus up to 2 weeks additional purchased Lifestyle Leave
- Novated leasing opportunities
- Two paid volunteer days annually
- Health Insurance discounts with our Group Insurance Plan
- Paid parental leave
- Flexible and hybrid work arrangements
- Mental Health and Wellbeing support for yourself and immediate family members
- Employee recognition awards and service milestone recognitions
- Peer support program
- Annual flu vaccinations
- Access to Reward Gateway – discount offers at over 350 retailers

Equal Employment Opportunity Statement

Gallagher is an Equal Employment Prospect (EEO) employer committed to workplace diversity and inclusion. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity, gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, advantages, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

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📌 Administration Assistant (Cairns Regional)
🏢 Gallagher
📍 Cairns Regional