A local government agency is seeking a Customer Advocacy and Complaints Officer to enhance the resolution of customer complaints and improve service quality. This role involves supporting the Customer Experience branch, managing complaints effectively, and providing tools for better complaint handling. The ideal candidate will have solid analytical and communication skills, and a background in customer service. Join a purpose-driven team contributing to positive outcomes for the community and shaping the future of Melbourne.
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📌 Customer Advocacy & Complaints Specialist (Melbourne)
🏢 City Of Melbourne
📍 Melbourne
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