The Alva Hotel, a boutique property within IHG's Vignette Collection, is looking for a Duty Manager to lead front office operations and deliver exceptional guest service in Fortitude Valley, Brisbane.
The Role
As Duty Manager, you will be the steady hand on shift—leading front‑office operations, setting the tone for elevated service delivery, and ensuring every guest feels the difference between a hotel and this hotel. You will work closely with the Operations Manager to balance resourcing and efficiency while maintaining a personal, considered, and effortless service experience.
Requirements
- Previous hotel experience, with a minimum of 2 years in a Front Office supervisory or managerial role
- Strong communication, negotiation and problem‑resolution skills—able to read a room and respond with judgement, not just process
- Confidence with hotel systems, including OPERA
- Availability across a rotating 7‑day roster, including early mornings, nights, weekends and public holidays
- A collaborative approach to handovers and cross‑department support
- Composure in a crisis—comfortable stepping up as the hotel's first responder in an emergency
- Current First Aid/CPR certification
- Responsible Service of Alcohol (RSA) Certificate
- Open Manual driver's licence, without restriction
- Unlimited work rights in Australia
Our Culture
- Deliver excellence through service
- Embrace a growth mindset
- Communicate honestly and transparently
- Consider people, community and planet
- Have each other's backs and respect differences
- Show up and bring positivity
- Take accountability and own our mistakes
- Bring an entrepreneurial mindset—push past old‑school hospitality norms
Perks
- A genuinely distinctive hotel environment—design‑led, culturally connected, and a little different to the norm
- The Global IHG Employee Room Benefit, One Pass, and Friends & Family Program
- Retail discounts platform
- Sales incentives and recognition schemes
- Enhanced IHG Parental Leave and Birthday Leave
- Career development, mentoring and community support opportunities
- Team events and a vibrant, energised working culture