Johnson Controls , a global leader in thermal management, mission‑critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.

About Sensormatic
Celebrating 60 years of innovation in retail technology in 2026, Sensormatic Solutions has defined the retail loss prevention industry globally for decades. Operating in over 80 countries, we serve the top retailers worldwide, delivering inventory intelligence, shrink management, and overall safety and security wellness for retailers’ customers and staff alike.

What We Offer

- Competitive salary and benefits
- Ongoing training and development
- Exposure to industry‑leading technology
- Supportive team culture
- Long‑term growth opportunities in a global organization

About Our Opportunity

The Service Delivery Coordinator is responsible for coordinating and supporting the delivery of CCTV, access control, alarm, and Electronic Article Surveillance (EAS) break/fix services. This role provides operational and account support across national customers, combining service coordination, quoting, escalation management, and stakeholder and supplier engagement to maintain service quality and financial performance.

The Role Includes

Service Delivery & Operations

- Coordinates daily interactions with customers, vendors, and internal teams
- Manages high‑quality communications to support service delivery
- Applies technical and industry knowledge to resolve issues and maintain workflow continuity
- Uses experience to support decision‑making and issue resolution

Escalation & Issue Resolution

- Acts as a central escalation point for service issues
- Maintains structured workflows to manage service activity and customer requirements
- Works across Account Managers,



Finance, Operations, and Service Partners to resolve:
- Service delivery issues
- Billing discrepancies
- Purchase‑order and payment delays

Quoting & Commercial Support

- Reviews and processes quotes for service works and small projects
- Supports revenue and margin outcomes through accurate and timely quoting
- Applies technical and industry knowledge to ensure value for money and transparency from service partners

Account & Customer Management

- Maintains customer confidence through timely resolution and communication
- Assists in providing coverage for Account Managers during leave or absence
- Acts as a key contact for service‑related queries and issue resolution

Cross‑Functional & Business Support

- Collaborates with internal teams on service delivery and reporting
- Ensures alignment between customer requirements and internal execution

Technical Proficiency

In‑depth knowledge of EAS, CCTV, access control, and alarm systems; familiarity with industry standards and regulations related to security systems.

Performance Management

Skills in setting KPIs, monitoring performance, and implementing improvement strategies.

Interpersonal Skills

Strong ability to build relationships with clients, subcontractors, and team members.

Crisis Management

Capability to handle emergencies and unexpected challenges effectively and calmly.

Professional Certifications

Security license, relevant industry certifications, and technology or software certifications.

Experience

Minimum of five years in service delivery management in the security sector; proven track record in the service/break‑fix environment and coordinating third‑party relationships.

Technical Certifications

Certifications related to specific security technologies (e.g., CCTV installation, access control systems).

Software Proficiency

High level of expertise in MS Office software including Outlook, Word, and Excel; experience in a range of service management platforms.

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📌 Client Services Coordinator (Security) (City of Sydney)
🏢 Johnson Controls
📍 City of Sydney