As an Operations Manager at Didi ANZ, you will play a pivotal role in driving pricing strategy and enhancing customer experience to ensure sustainable growth and competitive advantage. Your key responsibilities include:

- Own end-to-end pricing decisions, including dynamic price adjustments, surge pricing models, and promotional campaigns.

- Conduct deep-dive analytics to evaluate pricing effectiveness, elasticity, and ROI, ensuring alignment with business goals.

- Collaborate with BI, Product and other teams to design and implement scalable pricing frameworks.

Market & Competitive Analysis :

- Monitor market trends, competitor pricing, and regulatory changes to inform strategic adjustments.

- Develop segmentation strategies based on city dynamics, user behavior, and demand patterns.

Customer Experience and Cross-Functional Collaboration:

- Identify core user pain-points and work closely with regional and global teams to craft effective solutions using a wide range of levers.

- Present actionable insights and recommendations to senior stakeholders, driving data-backed decisions.

The Successful Applicant Will Have

Experience :

1–4 years of experience in strategy & operations, revenue management, business analytics, or related roles.

Technical Skills :

- Proficiency in MS Excel and SQL for data extraction/analysis.

- Familiarity with Python for automation or advanced analytics is a robust plus (or high willingness to learn).

Soft Skills :

- Strong problem-solving skills and ability to translate data into actionable business strategies.

- Entrepreneurial mindset with a hands-on, results-driven approach.

- Bachelor’s/Master’s degree in Business, Economics, Mathematics, Engineering, or a related quantitative field.

- Fluency in English (written and oral) for daily collaboration with global teams.

- Adaptability to thrive in a fast-paced, ambiguous environment.

Seniority level

- Seniority level

Mid-Senior level

Employment type

- Employment type

Full-time

Job function

- Job function





Other
- Industries

Operations Consulting, IT Services and IT Consulting, and Internet Marketplace Platforms

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📌 Operations Manager (Melbourne)
🏢 DiDi
📍 Melbourne