About the Role

As a Customer Service Representative, you will be the primary point of contact for members and customers, delivering exceptional customer service and empathy to inbound calls regarding superannuation, investments, and pensions. This role is based in our Sydney CBD office. The first 6 months are full time in office and then you can work up to 2 days per week from home with greater flexibility after 6 months to suit your lifestyle goals. These positions will commence on 15th June 2026.

Your Responsibilities

- Be the primary point of contact, delivering exceptional customer service and empathy to inbound calls from our customers addressing enquiries about superannuation, investments, and pensions.
- Simplify intricate information for our members in a manner that's easy for them to comprehend.
- Skillfully utilise our knowledge library and website to source vital information.
- Swiftly identify and elevate issues for comprehensive investigation and resolution.
- Embrace a drive to achieve key performance indicators while remaining open to coaching and feedback, fostering continuous improvement and growth.

Your Capability and Experience

- A passion for providing exceptional customer service with a special focus on empathy.
- Experience in Retail, Hospitality and Contact Centre's are desired but not necessary.




- You thrive in quick-paced, results‑orientated environments, finding fulfillment in such settings.
- Possess excellent communication and active listening skills, ensuring a seamless and professional exchange with customers.
- Enjoy learning about new systems and demystifying complex information.

Benefits and What to Expect

- Access to CFS Employer Super, which offers an expansive investment menu and flexible insurance solutions.
- Support with financial services, including discounts on home loans and daily bank accounts through our partnership with a leading financial institution.
- Access to 24/7 confidential support covering safety, medical and mental health services.
- Additional leave day to celebrate your birthday.
- Life Leave – 3 days per annum to focus on your wellbeing or celebrate a special event.
- Exclusive discounts on retail, travel and entertainment.

Eligibility

Full work rights in Australia required.

CFS Culture

We are committed to creating a thriving environment where individuals can flourish. We believe that success is built upon strong teams and we are dedicated to celebrating uniqueness, championing individuality, and supporting a diverse and inclusive workforce.

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📌 Customer Services Specialist (City of Sydney)
🏢 Colonial First State
📍 City of Sydney