InterContinental Melbourne The Rialto is seeking a Reservations Team member to serve as the first point of contact in our guests' journey.
Your day to day
- Assisting with inquiries and bookings
- Liaising with key departments
- Establishing solid relationships with clients
- Managing group blocks
- Participating in sales initiatives
- Displaying exceptional phone and customer service skills
What We Need From You
- A passion for delivering warm and welcoming customer service & memorable guest experiences
- Amazing communication skills both on the phone & in person
- Excellent attention to detail & commitment to high standards
- Previous experience with Opera, Infrasys and Microsoft Office Suite is preferred but not essential
- Ability to work within the operational hours of our Reservations Team – 8.00am to 6.00pm
- You must meet the legal requirements to live & work in Australia
What We Offer
- Paid Birthday Leave
- Enhanced parental leave program
- Proactive paid wellness and mental health days
- Some of the best colleague discounts across our IHG Hotels for accommodation, food and beverage
- An immense colleague discounts platform for all your favourite brands and retailers