About the role

We have a full time hybrid opportunity for a Sales and Customer Service Consultant, internally referred to as a Local Community Consultant, at our Bunbury store.

Responsibilities

- Help customers choose the right health cover and services.
- Support them across multiple channels – in-store, over the phone, online, and in the community.
- Build lasting relationships and trust through personalised conversations.
- Solve everyday challenges and share ideas to improve how we work.
- Work flexible rotating roster Monday to Friday with some Saturday work; working hours between 8am - 8pm with maximum 8‑hour shifts.
- Be part of a geographically based, cross‑functional team with a shared goal to build stronger community connections, deepen trust, and deliver more personalised support in your area.

What we’re looking for

You don’t need health insurance experience – we’ll teach you that. If you have skills in customer service, sales, health, retail, or community engagement, you could be a great addition to our team.

You are

- Great at building rapport and explaining things clearly.
- Comfortable using technology and learning new systems.
- A team player who is adaptable and proactive.




- Detail‑focused and committed to protecting customer privacy.

What you’ll get

- Salary: $63,660 + 12% super + performance incentives.
- Benefits: Health cover discounts, wellbeing programs, flexible work, extra health and insurance coverage, paid parental leave, volunteer leave, community, cultural leave, Good Health Day, career pathways and learning programs, inclusive culture.

Employee Development & Culture

We believe in everyone's potential and strive to make Medibank inclusive for all because different perspectives make us better. We encourage applications from everyone, including Aboriginal and Torres Strait Islander peoples, neurodivergent candidates, LGBTQIA+ community including transgender and gender diverse candidates and candidates with a disability.

If you need adjustments or alternative formats at any stage of the recruitment or employment journey, we’re here to help. You can let us know directly in the application form, or if you’d prefer to discuss before applying, please reach out to us at or . Learn more about our commitments and employee stories at copy and paste the URL onto your browser)

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📌 Customer Service and Sales Consultant (Bunbury)
🏢 Medibank
📍 Bunbury