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Building the highest performing revenue teams in APJ | GTM | SaaS

The Company:

- A global provider of fraud prevention, finserv solutions.
- Foothold in eCommerce, financial services, retail industries.
- Leading platform that uses AI, ML, and advanced analytics to detect fraud.

Market Opportunity:

- Fraud-detection demand is growing rapidly, driven by real-time, AI-driven detection needs and tighter regulatory scrutiny.
- Many mid-tier banks, neobanks and payment platforms lack advanced, scalable fraud tooling, creating an adoption window for third-party solutions
- Managing #1 account in ANZ, top 5 in all of APAC.
- Demonstrated success managing high-value accounts, selling complex technology solutions to enterprise clients.
- Skilled in driving and building relationships with executive leaders, including CFOs, CROs, and heads of key departments (Risk, Operations etc).
- Proactively identify and pursue upsell and cross-sell opportunities within existing client portfolios, collaborating with the solutions consulting team to drive sustainable revenue growth.
- Serve as the primary client contact, ensuring clear communication, strong relationships,



and exceptional service delivery.
- Develop and implement strategic account plans to support client success and achieve revenue and growth objectives.

About You:

- Exceptional problem-solving and negotiation skills, with a proven ability to resolve conflicts and manage complex, high-pressure situations
- Extensive experience in strategic account management and client relationship development within complex enterprise environments, preferably in the fraud prevention or payments sector
- Strong business acumen and strategic thinking, with the ability to understand client needs and align them with company solutions
- Executive presence - demonstrated ability to build and maintain strong relationships with key clients at various levels within an organisation.

Compensation:

- Salary - Up to $175K base + annual bonus.

Customer Success Manager (Scaled), Uber Direct ANZ

Melbourne, Victoria, Australia

Seniority level

- Mid-Senior level

Employment type

- Full time

Job function

- Customer Service, Consulting, and Business Development

Industries

- Software Development, Financial Services, and Business Consulting and Services

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📌 Enterprise Customer Success Manager (Melbourne)
🏢 Playbook
📍 Melbourne