Director AI, Automation & Data – MUFG Pension & Market Services

Join to apply for the Director AI, Automation & Data role at MUFG Pension & Market Services

A global, digitally enabled business that empowers a brighter future by connecting millions of people with their assets – safely, securely and responsibly. Through our two businesses MUFG Retirement Solutions and MUFG Corporate Markets, we partner with a diversified portfolio of global clients to provide robust, efficient and scalable services, purpose‑built solutions and modern technology platforms that deliver world‑class outcomes and experiences. A member of MUFG, a global financial group, we help manage regulatory complexity, improve data management and connect people with their assets, through exceptional user experience that leverages the expertise of our people combined with scalable technology, digital connectivity and data insights.

Lead the AI‑driven transformation of MUFG Corporate Markets. MUFG Corporate Markets is part of MUFG Pension & Market Services (MPMS), and we are accelerating a major transformation agenda. We’re reimagining how we operate, serve clients, and unlock value through automation, digitisation, and AI.

Your mission

- Transform operational processes — reducing manual effort and delivering measurable cost efficiencies
- Build enterprise‑wide AI and automation capabilities from the ground up — intelligent workflows, self‑service solutions, and conversational AI
- Ensure alignment to regulatory, ethical, and organisational standards
- Partner with leaders globally to drive commercial and client outcomes
- Lead and inspire a multi‑disciplinary team across transformation, data & analytics, and AI

What you’ll lead

- Development and execution of the enterprise AI and automation strategy




- A modern AI operating model, including governance, demand intake, and change enablement
- Data governance and platform uplift to support analytics maturity across markets
- Call centre modernisation — introducing voice and chat AI to enhance client experience and reduce wait times
- Digitisation of paper‑based processes — creating intuitive, conversational journeys
- External representation in industry, vendor, and regulatory forums

What you’ll bring

- 10+ years’ leadership experience in AI, automation, data, or enterprise‑scale digital transformation initiatives
- Proven track record modernising legacy environments in regulated sectors
- Deep expertise in data governance, privacy, risk, and ethical AI practices
- Solid executive presence — able to influence senior stakeholders and drive adoption at scale
- A balance of enterprise credibility and startup‑style agility
- Experience leading diverse technical teams and attracting top talent

You are a strategic thinker who is also execution‑focused — thriving in complexity, navigating ambiguity, and bringing teams along on the journey.

Why join us?

Join a global financial institution where innovation is supported, celebrated, and empowered. MPMS fosters a culture of flexibility, inclusivity, wellbeing, and continuous learning.

Benefits include

- Hybrid working model
- Salary sacrifice via superannuation
- Paid parental leave
- Wellbeing & Volunteer leave
- Health insurance discounts
- Career pathways and professional development support

This is a rare opportunity to define the future of intelligent operations at MUFG Corporate Markets. If you’re ready to shape the next era of AI‑driven transformation and build a capability that will scale globally — we’d love to hear from you.

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📌 Director AI, Automation & Data (City of Sydney)
🏢 MUFG Pension & Market Services
📍 City of Sydney